Desktop Support Engineer

Resource requirement is to support End User Computing working with the end users and O365 services including IMAC/Smart Hands and basic EUC L1 level troubleshooting.

1. Strong (3+ Yrs) IT Support experience.

2. Provides local computer hardware and software support. Key Objectives and responsibilities

include help desk support/management, customer support on the desktop/laptop/network, customer

service, national and local asset management, education and training of clients, compilation of

records and reports related to production, machine malfunctioning, and maintenance for VIP users in

the organization.

1. Strong customer service focus.

2. Must be personable and professional

3. Must be capable of setting proper task priorities, efficiently managing time

4. Effectively participate in a virtual, globally distributed team.

5. Strong Co-ordination experience.

6. Ability to understand and translate business requirements to appropriate technical streams.

7. Maintains, analyses, troubleshoots, and repairs computer systems, hardware, and computer

peripherals.

1. Documents, maintains, upgrades, or replaces hardware and software systems