IT Desktop Support

• Provide End User Computing (EUC) L1 support to onsite end users.

• Provide local desktop, laptop, hardware and software support.

• Support Microsoft 365 / Office 365 services and user-related issues.

• Perform IMAC (Install, Move, Add & Change) activities and Smart Hands support.

• Troubleshoot basic Windows OS, applications, hardware and peripheral issues.

• Diagnose and resolve desktop/laptop and computer peripheral problems.

• Support network connectivity, LAN/Wi-Fi and basic troubleshooting.

• Perform hardware/software installations, upgrades and replacements.

• Manage and maintain IT assets, including local asset tracking and records.

• Accept, manage and complete assigned service calls/tickets within agreed timelines.

• Provide VIP user support with a high level of professionalism and customer service.

• Document incidents, resolutions, hardware changes and maintenance activities.

• Prepare required records and reports related to support activities and equipment.

• Coordinate effectively with remote, global and technical support teams.

• Understand business requirements and coordinate with the appropriate technical teams.

• Prioritize tasks effectively and manage time efficiently.

• Participate effectively in a virtual, globally distributed support team.

English:** Good working proficiency, * 3+ years of IT/Desktop/EUC Support experience.

• Strong experience in desktop/laptop hardware and software troubleshooting.

• Experience supporting Microsoft 365/O365 environments.

• Experience with IMAC / Smart Hands / onsite IT support.

• Strong customer service and communication skills.

• Professional, personable and customer-focused approach.

• Strong coordination and task-management skills.

• Ability to work independently as well as within a global support team.

Own car is mandatory.**

• German Native or B2+ and English proficiency., * IT Desktop support : 3 years (Required)

Language:

• German and English (Required)

Job Types: Full-time, Contract

Pay: 3.850,00€ per month