IT Analyst/Engineer

BH Live is recruiting for an IT Analyst/Engineer to join our IT team based at our Head Office @ Bournemouth International Centre. Working as part of a team, the role will require on-site, central and remote delivery of IT support across our venues and sites.

As part of the escalation chain, you will act in a 2nd / 3rd line support capacity, providing a first-class customer service to our stakeholders and you be responsible for problem solving complex tickets and requests, that are unable to be resolved at Tier 1.

You will:

• Respond to urgent issues that may arise, finding workarounds and escalating incidents or requests to the IT Manager where required.
• Step in as Tier 2 and Tier 3 support for escalated technical issues.
• Diagnose, troubleshoot and resolve complex faults.
• Support end users by providing technical advice and guidance.
• Maintain and respond to IT infrastructure requirements by providing services onsite, remotely and centrally, including hardware, software, networks, servers and endpoints.
• Handle testing, installation, configuration and upgrades of systems, software and patches., Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

• Configuration and support of Microsoft Windows Server and Microsoft Windows 11 operating systems.
• Experience managing Active Directory and Entra ID (Azure AD), including hybrid identity, directory synchronisation, conditional access and policy management
• Day-to-day administration and optimisation of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams and Teams Telephony

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards