Technical Support Agent

• Respond to customer support requests via email, ticketing system, or phone.
• Troubleshoot issues related to device connectivity, mobile networks, and SIM cards.
• Guide customers step-by-step to resolve technical problems.
• Collect relevant information to diagnose issues.
• Document support cases and solutions in the ticketing system.
• Escalate complex issues to internal technical teams when necessary.
• Track issues and follow them through until resolution.

The ideal candidate has strong communication skills, a logical troubleshooting approach, and a basic understanding of networks, devices, and SIM connectivity. Basic project or task management skills are also valuable to help track issues, prioritize work, and ensure problems are resolved efficiently., * Strong communication and customer service skills.

• Basic understanding of network connectivity (Wi-Fi, mobile networks, IP basics).
• Understanding of mobile devices and SIM card functionality.
• Ability to troubleshoot issues logically and clearly explain solutions.
• Ability to manage and prioritize multiple support requests.
• Basic task or project management skills.

Preferred

• Previous experience in technical support or customer support.
• Experience with support ticketing systems., * Customer communication
• Troubleshooting
• Basic networking knowledge
• Task / project management
• Attention to detail
• Problem solving