NOC Engineer

Technical Network lead role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework. This role is for lead a NOC team and deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments.

This role requires a strong architect level knowledge of network and network security.

Working in Rotational Shifts.

Shift 1 (7 AM 3 PM UK Time.)

Shift 2 (9 AM 5 PM UK Time.)

Shift 3 (11 AM 7 PM UK Time.), * Operational support of Network environments across two UK Data Centres and six manufacturing sites across south of England.

• Support in-house ticket analysis, workgroup management and escalations.
• Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
• Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region.
• Follow and promote change control processes to ensure compliance and protect service.
• Follow asset management processes in region and improve CMDB accuracy.
• Document and control Standard Operating Procedure (SOP’s) for IT processes.
• Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
• Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.
• Promote and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation.
• Collaboration with other teams across Linux, Windows, and DB teams.

• UKSV SC Clearance.
• Strong Network Data and Security knowledge. CCIE Level networking knowledge.
• Strong knowledge of configuring router, switches, and firewalls.
• Prior experience of NoC /Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres. Includes OEM such as Cisco, Fortinet, Checkpoint and F5.
• Experience working with alerting and monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc.
• Experience with packet analysis and low-level troubleshooting.
• Experience working with any ITSM tool such as Service Now.
• Strong verbal and written communication skills.
• Role includes P1 Operational on-call support, subject to scheduling.