Technical Program Manager - Audible, AI Research

Want to turn cutting-edge generative AI into experiences that reach customers at massive scale - and see your work ship, not sit in a research paper? Our team builds and operates the production platform that takes state-of-the-art generative models all the way to real, customer-facing products, and we’re hiring a Senior Technical Program Manager to help push the state of the art.

We own the systems that turn advanced models into high-quality, delightful output for customers. Our platform spans both real-time, low-latency generation - results in a customer’s hands within seconds - and large-scale offline pipelines that produce content at massive volume.

Real customer impact - what we build ships directly to customers today. Cutting-edge AI - large generative models served on GPU fleets, plus large language models that analyze and enrich content before it’s generated. Serious engineering breadth - low-latency streaming services, GPU model inference, and large-scale distributed batch processing, all on AWS (ECS, Step Functions, Lambda, S3). A roadmap you’ll help shape - expanding into new capabilities, new languages, and richer, more controllable generation.

Key job responsibilities Responsibilities

• Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale

• Interact with engineers, scientists, project managers and senior management on a daily basis

• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles

• Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs

• Work with scientists and software development teams to help define scope of products and enhancements we will be building

• Ensure consistency in deployed configurations and track exceptions for follow up

• Experience in technical program management working directly with software engineering teams
• Experience managing cross-functional programs and release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing/delivering product and technical roadmaps
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
• Experience owning/driving roadmap strategy and definition
• Experience in system design

PREFERRED QUALIFICATIONS

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience defining KPI’s/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership

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