OFFICE & SYSTEMS MANAGER

• Manage the day-to-day running of the office

• Manage customer orders through our internal order management system

• Coordinate between customers, sales, artwork and production teams

• Monitor orders and ensure deadlines and customer expectations are met

• Maintain accurate customer, order and production records

• Handle customer queries and resolve administrative or system-related issues

• Manage company emails, documentation and general administration

• Support and maintain internal IT systems, computers, printers and network-connected devices

• Troubleshoot basic hardware, software and connectivity problems

• Manage user accounts, system access and company data

• Liaise with external IT providers and website developers when required

• Assist with website administration and online order processing

• Identify opportunities to automate and improve administrative processes

• Prepare operational reports and management information

• Maintain digital filing, backups and document-control procedures

• Support implementation of new software and business systems

• Ensure office procedures are followed and information is handled accurately

• Support management with the continued improvement of office and operational efficiency

DigitalPress UK is looking for an organised and technically confident Office & Systems Manager to manage our day-to-day office operations, internal systems and customer order administration.

This role would suit someone with strong office management, IT and problem-solving skills who can take responsibility for keeping the office and digital systems running efficiently., The ideal candidate will have previous experience in office administration or management together with strong IT skills.

Knowledge of CRM/ERP systems, Microsoft Office, cloud-based software, websites, e-commerce systems, basic networking or IT troubleshooting would be advantageous.

You should be organised, confident with technology, comfortable dealing with customers and able to manage several priorities independently.