Security Systems Admin Manager

The Systems Administration Manager is responsible for overseeing the day-to-day administration, coordination and support functions of the Systems Division. The role ensures efficient engineer scheduling, effective contract administration, regulatory compliance, supplier performance management, and the delivery of accurate operational reporting. Working closely with engineers, customers, suppliers and management, the post holder will help maintain high service standards, operational efficiency and compliance with industry requirements., * Coordinate and manage engineer scheduling for installations, maintenance visits, reactive call-outs and project works.

• Administer customer contracts, ensuring service agreements, renewal dates and obligations are accurately maintained.
• Maintain NSI, SSAIB and other compliance records, ensuring documentation is up to date and audit ready.
• Manage supplier relationships, including performance monitoring, quotations, procurement support and compliance documentation.
• Produce operational reports and monitor service performance, KPIs and SLAs across the division.
• Maintain accurate data and records within company systems and databases.
• Support operational planning and resource allocation to ensure efficient service delivery.
• Identify and implement process improvements to enhance efficiency, compliance and customer service.
• Lead and develop the Systems Administration team, ensuring high standards of performance and accountability.
• Act as a key administrative link between customers, engineers, suppliers and management.

• Previous experience within the security systems, fire, electrical or technical services industry.
• Knowledge of NSI, SSAIB or other industry accreditation requirements.
• Experience using service management, scheduling or field service software.
• Strong understanding of engineer scheduling and resource planning.
• Experience administering maintenance contracts and service agreements.
• Previous responsibility for supplier or subcontractor management.
• Experience producing performance reports, KPIs and management information.
• Advanced Microsoft Excel and reporting skills.
• Experience managing or supervising an administration or coordination team.
• Understanding of service level agreements (SLAs) and customer performance measures.
• Experience supporting audits and maintaining compliance documentation.
• Ability to identify process improvements and implement more efficient ways of working.
• Knowledge of stock control, procurement and purchasing processes.
• Strong commercial awareness and customer service focus.
• Project coordination or implementation experience., * Do you have experience scheduling field-based engineers or service technicians?
• Have you previously worked within the security systems, fire, electrical, engineering or facilities management sectors?

• Ongoing training and professional development opportunities.
• Career progression within a growing group of businesses.
• Exposure to a wide range of security and technology solutions.
• A collaborative and supportive working environment.
• The opportunity to influence processes, systems and operational improvements.
• Employee assistance programme
• Employee recognition and reward initiatives
• Regular team socials and company events
• Employee wellbeing initiatives
• Free on-site parking
• Modern office environment
• Friendly and supportive team culture, * Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Work from home

At ProFM Group, we are redefining the future of facilities management. As the UK’s number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what’s possible.

Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That’s why we don’t just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.

Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don’t just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.

Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate., If you meet the criteria, apply today and become part of ProFM Group, a company that’s setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry.

We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.

Join ProFM Group and be part of the team that’s shaping the future of facilities management.