Workforce Support Administrator

As the Workforce Support Administrator, you’ll provide workforce administration, coordination and employee support services across the Royal Navy Support portfolio, with a primary focus on the Integrated Merlin Operational Support (IMOS) contract and support to Aviation Engineering and Safety Assurance Services (AESAS) activities as required. You’ll play a key role in ensuring workforce information is accurate, compliant and readily available to support operational delivery.

This is a role where your work has purpose. By supporting employees throughout the employee lifecycle and maintaining accurate workforce data and processes, you’ll help create impactful solutions that enable operational teams to focus on delivering vital services. Your work will support colleague growth, build trust and contribute to a positive impact on communities through the effective delivery of defence support services.

What you’ll do as a Workforce Support Administrator

• Act as the workforce administration focal point across the Royal Navy Support portfolio, supporting employees and managers with workforce-related queries.

• Coordinate Time2Work administration, reporting and monitoring activities, ensuring compliance and timely resolution of queries.

• Maintain accurate workforce records, personnel files, databases and reporting tools in line with company procedures and General Data Protection Regulation (GDPR) requirements.

• Support recruitment activities by coordinating interviews, onboarding, pre-employment documentation and recruitment tracking.

• Administer attendance, annual leave and absence processes, while supporting payroll query resolution and workforce reporting.

• Produce workforce reports, metrics and management information to support governance forums, leadership reviews and workforce planning activities.

Experience in workforce administration and employee lifecycle processes.

• Strong experience maintaining workforce databases, personnel records and producing management information reports.

• Excellent Microsoft Excel skills, with the ability to analyse data and produce accurate reporting.

• Confident handling confidential workforce and human resources information with professionalism and integrity.

• Strong organisational, communication and problem-solving skills, with the ability to manage competing priorities effectively.

29 days’ holiday plus bank holidays (

• Up to 6% contributory pension scheme

• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.

• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks