IT Systems Manager

UK Defence Services Ltd is seeking an experienced and highly capable IT Systems Manager to manage and develop the technology systems supporting our multi-site security and facilities operations., * Manage and develop the company’s IT systems, infrastructure and digital services.

• Oversee workforce-management, employee rostering, time-and-attendance and incident-reporting systems.
• Manage CRM, client-reporting and other operational business platforms.
• Administer business email, cloud storage, company devices, software licences and user-access permissions.
• Lead the selection, procurement, configuration, integration and implementation of new IT systems.
• Plan and manage system upgrades, migrations and technology-improvement projects.
• Manage relationships with software providers, external IT contractors and technology suppliers, including service-level performance.
• Monitor system availability and performance, investigate technical incidents and coordinate effective resolutions.
• Develop and maintain cybersecurity controls, data-access procedures, system backups, disaster-recovery arrangements and business-continuity plans.
• Support compliance with UK GDPR and company data-protection policies through appropriate technical controls.
• Maintain accurate IT asset, software-licence, system-access and incident records.
• Develop IT policies, procedures and staff guidance.
• Provide technical advice and training to employees to promote the secure and effective use of company systems.
• Prepare and manage the IT budget and recommend cost-effective technology investments.
• Develop the company’s technology roadmap in line with its operational requirements and future growth.
• Report system performance, security risks, incidents and improvement plans to the Managing Director.

The role requires a combination of technical knowledge, supplier management, strategic planning and the ability to communicate effectively with employees, clients and senior management., * Relevant degree or professional qualification in information technology, computer science, information systems or a related subject, or substantial equivalent professional experience.

• Proven experience managing business IT systems, digital infrastructure or IT service delivery.
• Strong understanding of cloud-based systems, user-access management, system integration, data security, backups and disaster recovery.
• Experience managing software providers, external IT contractors or technology suppliers.
• Knowledge of cybersecurity principles, UK GDPR requirements and IT risk management.
• Experience planning and delivering system implementations, upgrades or migration projects.
• Strong analytical and problem-solving abilities.
• Excellent organisational and project-management skills.
• Strong written and verbal communication skills, including the ability to explain technical matters to non-technical colleagues.
• Ability to work independently, manage competing priorities and maintain confidentiality when handling sensitive company, client and employee information.

Desirable Experience

• Previous experience working within the security, facilities-management or workforce-services industry.
• Understanding of SIA-regulated security operations, including officer scheduling, compliance records, time and attendance, incident reporting and client reporting.
• Experience managing workforce-management, rostering, CRM or operational reporting systems within a multi-site organisation.
• Familiarity with the information-security and confidentiality requirements associated with employee, client and security-operational data.

Skilled Worker sponsorship may be available for an eligible candidate who meets the requirements of the role and all applicable UK immigration requirements., * IT Systems Management : 1 year (preferred)

• Security and Facilities Management : 1 year (preferred)

Language:

• English (required)

UK Defence Services Ltd is an equal opportunities employer. All appointments are subject to satisfactory eligibility, employment and background checks.

Pay: £47,000.00-£55,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Financial planning services
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Relocation assistance
• Sick pay
• UK visa sponsorship
• Work from home