IT Technician

We’re looking for someone to join our IT Services department. Previous experience supporting end-users in a Microsoft environment is preferable. Microsoft experience is essential. A key aspect of this role will involve serving as the primary point of contact for both staff and students encountering technical challenges., * Provide a high level of 1st line support to all users of the College IT systems, including staff and students. This may include:

• Answering support calls
• Helping students and staff use the common software packages, such as Microsoft Office and the Adobe Creative Suite
• Resetting users’ passwords and MFA settings
• Helping staff and students setup and configure personal devices e.g. setting up College WiFi, email and Microsoft Authenticator on mobile phones
• Replenishing toner and ink in photocopiers and printers
• Contribute to the day-to-day support, maintenance, and development of the College IT infrastructure, including the wired and wireless networks, desktop and laptop computers and other peripherals.
• Liaise with the supplier for repair, servicing, and supply of printer & copier equipment as per warranty and support arrangements.
• Monitor stock of items such as toner, ink, staples and projector bulbs and place orders to replenish supplies.
• Help maintain the College’s IT asset register.
• Set up and support scheduled College events for Marketing, Parents, and Students (up to a maximum of 5 events per academic year) such as Welcome to Esher, Open Evening, Parent Information Evening, PR evenings (online), Tutor Evenings, and Higher Education Evening. This support will be recognised through the payment of extra contracted days equivalent to 20 hours of work, not through overtime.
• Assisting with the replacement of devices such as workstations, laptops, telephones,
• Assist staff in use of Teams and Microsoft SharePoint sites
• Induct new staff how to use College IT systems and setup of laptops for new staff.
• Ensure that daily and weekly server backup tasks (such as rotation of tapes) are completed successfully
• Help maintain the security of the College IT systems.
• Provide support for computer-based exams.
• To demonstrate an awareness and commitment to equality and diversity, health and safety and safeguarding.
• To do other tasks as reasonably requested by the Principal from time to time

The successful candidate will have GCSEs or equivalent, including Maths and English; A-Levels or equivalent qualifications will be considered an asset., * Physical ability to move and lift moderately heavy objects, and access cables and devices in awkward locations, e.g. under desks.

• Comfortable using computers and other technology.
• Experience with any of the following technologies will be advantageous:
• Microsoft Intune / Endpoint Manager
• Office 365 / Microsoft 365
• Microsoft Teams and SharePoint
• Windows Server Core and Hyper-V Failover Cluster Manager
• Microsoft Data Protection Manager
• Microsoft Entra ID
• PowerShell
• Dell PowerEdge servers and Dell switches
• Jamf MDM for macOS and iPadOS

Personal qualities

• Ability to work as part of a team.
• Ability to prioritise tasks based on user need and urgency.
• Good interpersonal and communication skills.
• Well organised and self-motivated.
• Flexible attitude to work.
• Commitment to developing new skills

DESIRABLE The successful candidate may have A-Levels or equivalent qualifications will be considered an asset, especially where related to IT and/or industry specific qualifications such as CompTIA, Microsoft or ITIL.

Esher Sixth Form College is an extremely successful, non-selective Sixth Form College situated in Thames Ditton, near Hampton Court, Surrey. We are one of the few colleges in the country to achieve ‘Outstanding’ in all areas of our last two full Ofsted inspections and have a reputation for delivering exceptional results. We pride ourselves on creating a friendly and dynamic atmosphere for all students and staff.