IT Technician

This is an excellent opportunity for an IT professional with previous helpdesk experience who enjoys troubleshooting technical issues, supporting end users, and working across a varied IT environment. You will play a key role in ensuring employees receive efficient technical support while contributing to wider IT projects and infrastructure improvements.

The successful candidate will provide first-line technical support, manage service requests, assist with system maintenance, and support the delivery of IT services across the business., * Provide first-line IT support to users across the organisation.

• Log, track, and resolve incidents and service requests through the IT helpdesk system.
• Escalate more complex technical issues to senior engineers or specialist support teams when required.
• Support the deployment, maintenance, and troubleshooting of IT hardware and software.
• Assist with day-to-day administration of desktop, laptop, and peripheral devices.
• Carry out routine IT maintenance and housekeeping activities.
• Support the implementation of IT projects and system upgrades.
• Maintain accurate technical documentation and user records.
• Help ensure systems, equipment, and processes remain secure and compliant.
• Work closely with colleagues across the business to deliver excellent customer service.
• Contribute to continuous improvement initiatives within the IT department.
• Assist in maintaining organised and efficient working practices within the IT function.

• Strong working knowledge of Microsoft Windows operating systems.
• Experience troubleshooting hardware, software, and user-related issues.
• Familiarity with IT helpdesk or ticket management systems.
• Good understanding of desktop and laptop support.
• Strong communication and customer service skills.
• Ability to prioritise workload and manage multiple tasks effectively.
• Team-oriented approach with a positive attitude.

Desirable

• Exposure to Windows Server environments.
• Basic networking knowledge and troubleshooting skills.
• Experience supporting printers, mobile devices, and other IT equipment.
• Experience using helpdesk management software.
• Understanding of IT security best practices.

QualificationsEssential

• GCSE Maths and English (or equivalent).
• NVQ Level 2 in IT or equivalent IT qualification.

Desirable

• Relevant CompTIA, Microsoft, or other industry-recognised certifications.
• Further education in Information Technology or Computer Science.

ExperienceEssential

• Minimum of 1 year’s experience within an IT support, Service Desk, or Helpdesk role.
• Experience logging and managing support tickets.
• General knowledge of IT systems, software, and hardware support.

Desirable

• Experience working within a manufacturing, engineering, or corporate environment.
• Previous experience using an IT service management platform.

What We’re Looking For

The ideal candidate will be:

• Customer-focused and approachable.
• A strong problem solver with excellent troubleshooting skills.
• Reliable and organised with strong attention to detail.
• Eager to learn and develop their technical knowledge.
• Able to work independently and as part of a team.
• Committed to delivering a high level of service to end users.