Service Charge & Data Performance Analyst

Reporting to the Service Charge Data & Performance Manager, you’ll play an important role in managing, validating and analysing service charge data across Southern Housing. You’ll help ensure our service charge information is accurate, auditable and compliant, supporting fair and transparent charges for residents.

Working closely with colleagues across Finance, Asset Management, Building Safety, Development and Technology, you’ll support performance reporting, assurance activities and continuous improvement initiatives that strengthen our service charge control environment.

What you’ll be doing

• Validating and maintaining service charge data across multiple systems and datasets.
• Investigating and resolving data discrepancies and quality issues.
• Producing reports, dashboards and performance information.
• Analysing trends and identifying opportunities for improvement.
• Supporting service charge assurance, audit and compliance activities.
• Assisting with budget preparation, forecasting and year-end processes.
• Contributing to service improvement and system enhancement projects.
• Supporting the delivery of clear and transparent service charge information for residents.

• Strong analytical and numerical skills.
• Experience working with large volumes of data.
• Advanced Microsoft Excel skills, including formulas, lookups and pivot tables.
• Excellent attention to detail and commitment to data accuracy.
• Strong problem-solving and organisational skills.
• The ability to interpret data and communicate insights clearly.
• Great communication skills and confidence working with a range of stakeholders.

Experience within social housing, service charges, audit, data assurance or performance reporting would be beneficial but is not essential.

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too