ICT Network Infrastructure Engineer

This is an exciting opportunity to become part of a friendly, supportive and highly skilled team that manages a large and diverse ICT estate supporting thousands of users across multiple organisations. Reporting to the Platform Team Leader you will play a key role in ensuring our network services remain secure, resilient and available while helping us deliver modern digital services to our customers.

What will you be doing? Working as part of our ICT Platform Team, you will help manage and develop our network infrastructure and communications services across both on-premise and cloud-connected environments.

Your responsibilities will include:

• Supporting and maintaining our LAN, WAN, wireless and internet connectivity services.
• Managing and troubleshooting network technologies including routing, switching and secure connectivity.
• Supporting Microsoft Teams administration and associated communication services.
• Working with Microsoft 365 and Azure-connected cloud infrastructure services.
• Monitoring network performance, capacity and availability.
• Producing and maintaining technical documentation and network diagrams.
• Supporting security, resilience and compliance activities across the network estate., Please note that were unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Important Applicant Guidance

Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from DONOTREPLY@NORTHEASTJOBS.ORG.UK to the email linked to your North East Jobs account, and will also appear in the My Messages section of your account.

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Councils statutory employment checks. Employment cannot commence or continue unless this has been verified.

We are looking for someone with experience of supporting enterprise network infrastructure who enjoys solving problems, learning new technologies and delivering excellent customer service.

You will have experience in areas such as:

• Network administration and support.
• Routing and switching technologies.
• TCP/IP networking, VLANs, DHCP and DNS.
• Wireless networking and secure connectivity.
• Microsoft Teams, Microsoft 365 or Azure services.
• Network monitoring and troubleshooting.
• Technical documentation and service management processes.

Just as importantly, youll be a team player with strong communication skills who enjoys working collaboratively with both technical and non-technical colleagues.

• The opportunity to work with modern network, cloud and Microsoft technologies.
• A supportive and experienced team that shares knowledge and helps each other succeed.
• A varied role with exposure to a wide range of technologies and projects.
• Opportunities for professional development, training and certification.
• The chance to make a real difference to services relied upon by residents, staff and partner organisations across the region.

To learn more about the role and what were looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.

Why join us? we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:

• A competitive salary of up to £45,529
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

Join one of the regions leading local government ICT teams

Xentrall Shared Services is a highly successful partnership between Stockton-on-Tees and Darlington Borough Councils. We have an outstanding track record of delivering reliable, innovative and customer-focused ICT services to our partner councils and a number of external public sector organisations. Our reputation has been built on the dedication, expertise and professionalism of our people.