Administrative & Digital Tools Officer - LLRAP Team

Are you highly organised, digitally minded, and passionate about improving the way teams work? We are seeking an Administrative & Digital Tools Officer to join our Local London Remediation Acceleration Plan (LLRAP) Team and play a key role in supporting vital fire safety remediation and enforcement activities across London.

In this varied role, you will provide high-quality administrative support, manage team documentation and scheduling, coordinate meetings, and support onboarding processes. You will also help drive digital innovation by identifying, testing and implementing IT and AI-enabled tools that improve workflows, enhance reporting, and reduce administrative burdens across the team., he role may require occasional travel across London to attend meetings, training, and stakeholder engagement activities.

• Occasional attendance outside normal working hours may be required to meet business needs.

The ideal candidate will have strong organisational and communication skills, experience managing administrative processes, and confidence using a range of software applications and digital tools. An interest in automation, continuous improvement and emerging technologies will be highly valued.

This is an excellent opportunity to contribute to a forward-looking organisation while helping deliver meaningful improvements that support public safety across London. Join us and help shape smarter, more effective ways of working.

Applicants must be able to demonstrate that they meet the following essential requirements:

• Experience of providing administrative, business support, or office management services within a professional working environment.

• Experience of establishing, maintaining, and improving administrative processes, systems, and record-keeping arrangements.

• Proven ability to organise, plan and prioritise workloads, manage conflicting demands, and meet deadlines while maintaining high levels of accuracy and attention to detail.

• Experience of coordinating meetings, maintaining action trackers, managing diaries, scheduling activities, and supporting teams to deliver business objectives.

• Strong communication and interpersonal skills, with the ability to work effectively with colleagues, managers, and external stakeholders.

• Experience of producing reports, presentations, correspondence, spreadsheets, and other business documentation to a high standard.

• Good working knowledge of Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint.

• Demonstrable experience of using digital tools and technology to improve efficiency, streamline processes, or support business delivery.

• Ability to learn and adapt to new software systems, applications, and ways of working.

• Experience of handling confidential and sensitive information in accordance with data protection and information governance requirements., 1. Experience of leading and managing a diverse team and self management delivering a multi-function support service including their training, development and motivation to specified standards that are understood by all. 2. Experience of organising, planning and prioritising own work and that of others, meeting deadlines and targets while working flexibly within a team. 3. Experience of setting up and maintaining detailed administrative processes. 4. A good understanding of Fire Safety Regulation and how this can support the work of the department and your team and so contribute to the Brigade’s vision., The successful candidate will be required to satisfy the London Fire Commissioner’s pre-employment screening requirements, including BPSS checks and a Standard DBS check.

Applicants must be eligible to work in the United Kingdom.

Anyone who has contact with children, young people or adults at risk will be subject to an enhanced DBS check as part of our commitment to safeguarding. Benefits of working for the London Fire Brigade

• 26 days’ holiday plus bank holidays
• Additional leave between Christmas Day and New Year
• Family (including maternity) leave and emergency support leave
• Hybrid working is available, subject to business need.
• Free access to the Brigade gym
• Use of the Brigade’s Medical Adviser/physios/fitness advisers
• Free counselling
• Season ticket loan
• Join social networks including our Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme including access to Blue Light Card retail and hospitality discounts
• Opportunity to access affordable accommodation

Criminal records check

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.

London Fire Brigade (LFB) is London’s fire and rescue service - one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. Employing over 5000 people across our operational team (our firefighters), control (our call handlers who answer 999 calls), fire safety and our non-operational team (our team who work behind the scenes to support our front-line services, which includes Fleet, IT, HR, Finance, Procurement, Communications team and many more).