Operational Support Administrator

The role of our Administrators is varied and the heart of the organisation. The team provides crucial administrative support to our Prevention and Protection teams, as well as being the first point of contact with members of the public and our partner organisations.

The role will include:

• Act as an initial point of contact for risk-based referrals, ensuring cases are processed and escalated in line with agreed procedures
• Stock control - i.e. ordering and collating stock for fire stations and community safety team
• Generating reports from the PRMS system and updating stakeholders when required
• General administrative tasks, many of which will be physical, e-mail, or telephone based - the team handles approximately 800 calls per month
• Maintain security by following procedures, monitoring visitor logbooks, issuing visitors badges, and arranging collection from Reception

Are you organised, great at multi-tasking, and a people person? Then join our Public Safety Administration Team!, We are looking for someone who is:

• Motivated and focused
• A great communicator with a professional telephone manner
• Highly personable, and a team player
• A problem solver who actively looks for ways to improve processes
• Well organised and can prioritise tasks
• Has a keen eye for detail, and is able to accurately process large volumes of data
• Able to resolve issues within the direction set out by policy, procedure, or line management, and escalate emerging issues appropriately
• Able to handle sensitive interactions with members of the public in a professional and empathetic manner

Experience and Qualification Required

• Experience of working in an administrative role, ideally in the public sector
• IT literate, and is competent using Microsoft packages

Anything else you need to know…

Team members will routinely process sensitive or distressing information and must be able to manage this with professionalism, discretion, and emotional resilience., * Operations

• Administration
• Microsoft packages
• Organisational skills
• Discretion and Confidentiality
• Problem Identification & Solving
• Process Improvement & Documentation
• Reception Area Management
• Stock Control
• Telephone and Email Customer Support

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community - will you join us?

Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.