ICT Technician Band 5

The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust’s IT Systems and Services.

Main Roles and Responsibilities

1.In conjunction with the Senior IT Technician and IT Manager implement the Trust’s IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives.

2.Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.

3.Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a satisfactory and timely resolution.

4.Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users.

5.Maintenance and support of third party software within NIAS and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults.

6.Participate in a security rota to change backup tapes in accordance with Trust policies and procedures.

7.Undertake site visits for the repair, maintenance and assessment of requirements for planned/proposed IT developments.

8.Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures.

9.Participate in the planning, design, implementation, maintenance and ongoing development of the NIAS website and intranet.

10.Attend and actively participate in team meetings and work with the IT Senior Technician and IT Manager to improve and/or consistently maintain IT Systems and Services.

11.To propose and implement changes to IT policies and procedures within own work area, in order to improve organisational practice.

12.To monitor and maintain stock control and supplies for IT Department.

13.Participate in projects as directed by the IT Manager.

14.Participate in the IT on call rota.

1. University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline

and a minimum of 1 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches

OR

HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline

and a minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches

OR

A minimum of 4 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches.

1. Working knowledge and experience of Microsoft desktop application software and Windows 2003 server.

2. Working knowledge and experience of Help Desk Management Systems.

3. Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.

4. Hold a current full driving licence and/or * have access to a form of transport which will permit the applicant to meet the post requirements in full. *Relates to any individual who has declared that they have a disability, which debars them from driving.