IT Technical Officer

MYM Recruitment are delighted to be working with Mid Ulster District Council in their search for an IT Technical Officer in Magherafelt. The purpose of the role will be to provide first line support for staff and elected members to address technical difficulties and IT related requests, using the helpdesk management system to record and manage support requests., * To provide first line support for staff and elected members to address technical difficulties and IT related requests, using the helpdesk management system to record and manage support requests.

• To assist with monitoring and maintain the computer systems of the council.
• Assist with the installation, configuration computer systems, diagnose hardware and software faults and solve technical and applications problems presented to the helpdesk function.
• To Assist with projects, procurement, service contract management and System performance and management.
• Assist with the installation, configuration, deployment and maintenance of desktop systems ensuring that service delivery is provided in conjunction with the IT strategy, service plans and IT procedures, for Council members, staff and customers across all council sites.
• Deploy and assist with the configuration, utilisation and maintenance of end user applications and back office services to the desktop.
• Provide First Line advice and support to desktop-based users in response to request placed.
• Troubleshoot technical First Line support to resolve desktop issues, application faults, end user hardware issues, server and core virtualisation, LAN and WAN issues for escalation to other teams as necessary.
• Operate and maintain an efficient and effective user support function, ensuring that problems and faults are fully documented, and appropriate corrective measures are taken and recorded. 6. Provide a high level of internal and external customer services including taking ownership of customer requests for service, tickets, queries and complaints and following issues through to completion to minimise operational downtime.
• Assist in and facilitate, as and when required, the training of end users who require hardware/software familiarisation, instruction on operational procedures and use desktop IT services.
• Assist with the preservation of the security and integrity of the council’s ISMS (information security management systems and controls), including backup services, restoration, ensuring constant compliance with all legislation and operational procedures.
• Assist the Managers and Head of IT in the administration, maintenance development and management of the council’s server environment, deployment and configurations impacting on end users.
• Assist with the administration of Active Directory/Entra ID group policy administration and security of permissions, maintenance and changes.
• Assist in the administration, maintenance and development of Council’s Office 365, Azure and hosted environments, back-office applications and customer facing systems estate, VOIP and communications system, user hardware etc.
• Work with external support service providers on delivering new functionality and in resolving 1st Level IT support issues. To arrange for external support, as required, in the event of a hardware/software malfunction attributable to service contracts.
• Support the IT needs of Elected Members to fulfil their democratic role and support democratic procedures by attending and supporting Council and Committee meetings with any technology, streaming, broadcast, or remote access requirements
• Assist with the procurement of goods, services and support for Council’s IT function.
• Deputise for other members of the IT officer team, as required.
• Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post.
• To ensure compliance with Mid Ulster District Council policies, Codes of Practice and Standard Operating Procedures across all reporting services including Health and Safety, Equal Opportunities, Procurement and the Code of Conduct for Local Government Employees.

• Possess the right to work in Northern Ireland at the time of application
• Applicants must have a third level qualification* in an IT related discipline. *In the absence of a third level qualification, applicants must have a minimum of 5 GCSE’s or equivalent (Grades A-C), including English and a numeracy-based subject and 2 years’ experience a - d.
• Applicants must provide specific and personal examples of having at least 1 years’ relevant experience supporting the following areas: a) Experience in an IT technical support role including helpdesk, hardware, customer support b) Windows 10/11 desktop & server operating systems in a Microsoft domain c) Experience in Office 365 applications and administration centres d) General Networking, maintenance/technical experience on server and networks
• Applicants must possess a full, current driving licence which enables them to drive in Northern Ireland and a vehicle available for official business, *or have access to a form of transport which enables them to meet the requirements of the post in full. *Please be advised that this alternative is a “reasonable adjustment” specifically for applicants with disabilities who, as a result of their disability, are unable to hold a full, current driving licence.

Pulled from the full job description

• Free parking
• On-site parking