Sr. Systems Administrator

• Administration and optimization of Microsoft 365, Entra ID, Azure, Defender, Purview, Intune, and Autopilot, including identity, access, endpoint compliance, security, and lifecycle management.
• Live a cloud native life with Ubiquiti Unifi sites, Entra joined devices, and RMM through Atera and Splashtop / Rustdesk.
• Support a technology environment spanning Azure, AWS EC2, SQL Server, becoming an expert in eClinicalWorks systems management.
• Provide configuration and updates to our core SaaS systems: ActiveCampaign, Dialpad, Monday.com, DataWatch/PDK/Avigilon, WordPress, and others.
• Automate provisioning, reporting, support, and administrative workflows using PowerShell, Power Automate, Microsoft Graph, REST APIs, Python, and SQL.
• Own escalated Windows and Mac desktop support, licensing, VPN access, printers, scanners, application deployment, and practical troubleshooting across corporate and clinic operations.
• Monitor system health, investigate security or reliability issues, maintain clear documentation, and strengthen standards for access, configuration, patching, backups, and recovery.
• Partner with Security, Operations, Finance, Revenue Cycle, and other business teams to translate needs into secure, supportable technology solutions.
• Manage vendors and platform relationships while identifying opportunities to simplify the environment, reduce manual work, and improve the employee experience.
• Participate in buildout out of new clinics and providing the necessary technology

• Sharp mind that picks up new ideas quickly and applies best practices.
• Strong hands-on experience administering Microsoft cloud and endpoint environments.
• Demonstrated ability to script and automate systems.
• Working knowledge of cloud infrastructure, networking, SaaS administration, endpoint support, security controls, relational databases, and backup or recovery practices.
• Build trust and relationships across the company and mentor junior team members
• A practical, service-minded approach with the judgment to troubleshoot urgent issues, communicate clearly, document decisions, and prevent problems from recurring.
• Ability to operate as an owner in a fast-moving environment, prioritize competing needs, and carry work from diagnosis through implementation and follow-through.

HELPFUL EXPERIENCE

• ActiveCampaign or other CRM platforms
• Waystar, insurance claims, or healthcare revenue-cycle systems
• Healthcare and/or EClinicalWorks or other electronic medical records systems
• Synology backup environments; PDK or similar physical access-control platforms
• Advanced Windows and Mac support; and multi-location technology operations
• Certifications like Security+, Microsoft Azure, Amazon AWS

Serenity Mental Health Centers is an equal opportunity employer. This position is contingent upon successfully completing a criminal background check upon hire.