Technical Support Engineer (Full time)

We are looking for another dedicated, hard-working Technical Support Engineer to join our growing IT solutions company to help us provide top-class services to customers throughout Cornwall and beyond.

Formed officially in 2020, Carlyon Systems provides a wide range of first-class IT services to businesses in Cornwall, Devon, and as far as Bristol. We have a strong belief that prevention is better than cure and supply solutions to organisations that provide the best balance of performance, security, and cost. Year on year, the portfolio of customers grows and we need additional team members to ensure we maintain the high standards we operate at..

The successful applicant will have excellent communication and customer service skills with a keen eye for detail and the ability to work both as part of a team and independently using their initiative when needed.

This is a full-time position and will involve a wide variety of duties including:-

• Helping to log and manage customer support tickets
• Providing remote phone and on-site support to customers for the various systems used
• On-site installation of new systems
• Carrying out migration projects and liaising with third parties
• Helping to develop internal systems

Any experience (even expertise) in the following would be very desirable:-

• Windows Workstation and Server (Active Directory, DNS, DHCP, Hyper-V etc)
• Desktop, laptop, and server hardware
• Cyber Security concepts, solutions
• NAS products
• Networking (Switches, Routers, WIFI and VPN etc)
• Microsoft 365 (Exchange Online, SharePoint, Teams, Intune etc)
• Computer security applications
• Backup solutions for physical and cloud-based data repositories
• RMM and ticketing systems

The role will primarily be based at our office in Bodmin, but home working along with visits to customer sites will also be involved.

Essentials: Full, clean UK driving license, DBS check clear.

• Are you able to complete a technical assessment so we can ascertain your level of ability to complete the role? Or provide evidence of your proficiency/experience?

Experience:

• IT support: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Full UK driving license (required)

Pulled from the full job description

• Sick pay
• Free parking
• Work from home
• On-site parking, All experience levels considered. Salary depends upon experience.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Free parking
• On-site parking
• Sick pay
• Work from home