IT Support Officer

• Provide support for the Council’s IT infrastructure, hardware, software, and network services
• Install, configure, and maintain PCs, laptops, and desktop hardware
• Support Microsoft Windows 10, Windows 11, and Microsoft Office applications
• Assist with onboarding new users and resolving IT support issues
• Create and manage user accounts following authorised instructions
• Support user and email management on Microsoft Exchange
• Assist with monitoring network performance and infrastructure capacity planning
• Build, prepare, and maintain IT equipment in accordance with Council procedures
• Create and support virtual machines
• Maintain accurate hardware and software asset databases
• Support ICT projects and complete research activities as required
• Develop understanding of cyber security threats and monitoring tools

Essential Skills & Experience

• Formal IT qualification (NVQ Level 3 or equivalent)
• Demonstrable ICT support experience with basic networking knowledge
• Understanding of cabling and connectivity technologies
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to work independently and use initiative
• Excellent customer service and relationship-building skills
• Experience supporting Microsoft Operating Systems and Microsoft Office applications

Technical Knowledge

• Microsoft 365 and Azure awareness
• VMware and Hyper-V virtualisation technologies
• Virtual Private Networks (VPNs)
• Firewalls and network security concepts
• Windows Server environments (2016, 2019 and above)
• Network printing
• Backup and recovery concepts
• PowerShell scripting awareness
• Physical server hardware maintenance

Essential Requirement

• Full UK Driving Licence and access to a vehicle for work purposes, * Hands-on experience across infrastructure, networking, cloud, and end-user support
• Exposure to Microsoft 365, Azure, VMware, Hyper-V, and cybersecurity technologies
• Support towards higher-level networking development and training, * ICT support: 2 years (required)
• troubleshooting, analytical, and problem-solving skills: 2 years (required)
• cabling and connectivity technologies: 2 years (required)
• M OS and Microsoft Office applications: 1 year (required)
• Microsoft 365 and Azure awareness: 1 year (required)

Licence/Certification:

• Driving Licence (required)

• Weekly Pay
• Company Pension
• Dedicated Agency Support
• Local Government Experience
• Technical Development Opportunities

Order No: 5306060

Job Types: Full-time, Fixed term contract Contract length: 4 months

Pay: £16.65 per hour

Expected hours: 37.0 per week

Benefits:

• Work from home