3rd Line Infrastructure Project Engineer

Gold Group

Pulborough, UK

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

apply4u.co.uk

Tech stack

Active Directory Microsoft Azure VoIP Dynamic Host Configuration Protocol Disaster Recovery Domain Name System (DNS) Microsoft Exchange Server Hyper-V Virtual Private Networks (VPN) Microsoft Office Microsoft Visio Microsoft Software

+13 more

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Job description

I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex.

As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers.

As a 3rd Line Infrastructure Project Engineer you must have a valid UK drivers license and you will get to use a company car to visit customers.

3rd Line Infrastructure Project Engineer Responsibilities:

The design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper-V, 365, Exchange, SQL, SharePoint, etc. Providing 3rd Line technical support when required to support the ServiceDesk. Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc) Providing Technical assistance to the Sales team and Pre Sales team Creating scope of work documents Project Management - ensuring projects are delivered on time and in line with the scope of work. Visiting client sites when necessary Assisting in the research and evaluation of new products/services Accurately recording time entries and updating tickets as they are progressed. Customer experience. Provide great customer service. Handover of projects to the helpdesk following project completion and customer satisfaction. Providing support documentation and/or training if required, enabling the desk to support the new system professionally.3rd Line Infrastructure Project Engineer Skills

Requirements

UK Drivers Licence MSP Experience Preferred, but not essential 3 years minimum experience in similar role/3rd Line support Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA Excellent troubleshooting and fault-finding skills Good oral and written communication skills Strong knowledge of Azure and current supported MS operating systems Server & Workstation. Install, configure, and troubleshoot. Good knowledge of supporting MS Office applications Proficiency in Active Directory, Group Policy, DHCP and DNS Advanced networking abilities. Setup, configure, troubleshoot switches, routers, vLANs, wifi, VPN, firewalls. Email - MS Exchange & 365. Install, configure, migration, and troubleshooting. Virtualisation - Hyper V. Install, configuration, and troubleshooting Knowledge of domains, basic web hosting, SSL’s Good experience of remotely troubleshooting hardware including UPS, NAS, Printers VoIP troubleshooting Experience using Visio for network documentation.