Desktop Support Engineer

Our onsite Desktop Support Engineer will be responsible for the day-to-day support of users and IT equipment within a busy office. This will entail managing the Office 365 environment, maintaining business applications and contributing to the efficient allocation computer hardware and software resources., * Onsite analysis, diagnosis, and resolution of desktop problems for end users (software/hardware/network troubleshooting)

• Work and collaborate with Desktop Support team and IT Infrastructure engineers to prevent system downtime
• Equipment set up for new joiners
• Responding to IT tickets and ensuring end users are kept up to date with progress
• Ensuring employee desks are fully set up and working
• Desktop performance monitoring and optimization
• Manage and troubleshoot access to shared folders and shared printers
• Oversee the procurement, setup and running of hardware and software for company needs

To be successful in your application, you will need to have gained 2 years+ experience in providing desktop support, possess effective interpersonal skills and enjoy working with a wide range of customers.

Technical experience and capability in Lenovo hardware maintenance, Windows 10/11, Office 365 and DNS & DHCP systems is essential, as is good knowledge and understanding of Cloud applications., As this is a customer-facing role, we’re looking for an approachable and responsive team member who has a solid foundation in desktop support and who is enthusiastic about expanding their technical knowledge capability.

Key skills, competencies and experience required:

• Good knowledge of Windows 10/11 client OS - installation, configuration, and troubleshooting
• Understanding and troubleshooting DNS & DHCP systems
• Good knowledge of Lenovo hardware maintenance
• Experience of ServiceNow, or similar helpdesk tools
• Experience administering Office 365, Microsoft Teams and OneDrive
• Understanding of Cloud applications
• Good knowledge of wireless technologies - configuration and support of laptops & printers
• Experience with managing antivirus software, as well as managing and preventing virus outbreaks
• Understanding of Active Directory
• Customer focused, passionate about customer service and service quality
• Ability to follow process, procedures, and work in a target driven environment
• A quick learner who can absorb technical information and willing to learn
• Possesses great attention to detail, tenacity and takes ownership
• Analytical skills with the ability to see patterns and trends

Desirable

• Experience with Apple MAC computers

We offer a competitive package and great benefits including 25 days’ holiday, BUPA Healthcare and a range of additional employee benefits. We’re passionate about investing in our people and equipping them with the technical knowledge, systems and tools they need to succeed through comprehensive training and development programmes. *********

Westcon-Comstor is a global technology distributor specialising in cybersecurity, networking, and hybrid cloud solutions. As Growth Architects of the channel, we empower IT partners, vendors, and end customers to seize opportunities, unlock potential, and achieve scalable success.

Our core values - ambition, integrity, partnership, and accountability - guide how we work and inspire everything we do. We believe diversity drives creativity and innovation, which is why we’re dedicated to creating an inclusive environment where every voice is heard, every perspective matters, and every team member can thrive. Join us and be part of a team that’s shaping the future of technology across the channel.

What we offer

• An inclusive and supportive work environment where diversity is celebrated.
• Opportunities for professional growth, learning, and career development.
• Flexible working arrangements, health insurance, and other benefits to support your wellbeing.
• A culture of collaboration, innovation, and accountability.

Commitment to diversity & inclusion We are an equal opportunity employer and value diversity in our workforce. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Equity is at the heart of all our departments and roles. If you need reasonable adjustments during the recruitment process, please let us know.