Help Desk Operative

We’re seeking a highly organized and customer-focusedHelpdesk Coordinator to provide exceptional support to our clients and internalteams. As a Helpdesk Coordinator, you’ll be responsible for managing our CAFMsystem, answering calls and emails, and ensuring seamless communication betweenour facilities team and end-users. You’ll also have the opportunity to identifyand implement innovative solutions to enhance performance and meet clientexpectations., Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations

Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service

Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance

CBRE is a global leader in real estate services, with over70,000 employees operating in 48 countries. We’re passionate about deliveringexceptional customer service and business support to our clients worldwide. OurGlobal Workplace Solutions team is a leading provider of integrated facilitiesand corporate real estate management, and we’re looking for a talented HelpdeskCoordinator to join our team in London.