Service Desk Technician - Level 3

We are looking for an experienced, well-rounded Level 3 technician who can operate across different areas of Trustpar as we grow. This is a hands-on generalist role for someone who’s comfortable floating between departments, jumping into hard technical problems, and working directly with our Owner, Operations, Finance, and Customer Success teams to make both our clients’ and our own team’s jobs easier.

Overall Role

• Able and willing to float between departments and help wherever needed in a fast-paced MSP environment
• Serve as an escalation point for technicians and help drive harder technical issues through to resolution
• Highly organized, dependable, and a strong communicator
• Work closely with the Owner, Operations, Finance, Customer Success (CSM), and our different technical teams
• Help make both our customers’ and our team’s jobs easier

• Comfortable leading customer meetings and conversations
• Can serve as a technical point of contact when needed
• Able to answer harder technical questions and explain technology in simple terms
• Strong communication, follow-up, and ownership
• Comfortable interacting with customer leadership

Well-Rounded Across the Core Technical Areas

This role is built around three core areas: networking, Microsoft 365, and Windows Server/Hyper-V infrastructure. We’re not looking for deep specialization in any one of these - we need someone experienced and well-rounded across all three, comfortable troubleshooting in the moment, and capable of leading a project when one comes up. We don’t need an enterprise-level architect in any of these areas; we need someone very comfortable operating in the typical environments we support.

Experience

MSP experience is strongly preferred. This person needs to be comfortable moving between different customers, environments, technologies, projects, and priorities throughout the day. Someone whose experience has only been supporting a single internal company or environment may have difficulty adjusting to the variety and pace of this role.

The Person We’re Looking For

At a high level: a strong MSP technical generalist who knows networking, Microsoft 365, and Windows/Hyper-V; communicates extremely well; stays organized; can work directly with customers; can help other technicians; and is willing to jump into whatever area needs help.

We don’t need someone who knows everything. We need someone experienced enough to understand the environment, figure things out, communicate well, take ownership, and help drive things toward resolution., * IT: 5 years (Required)

Ability to Commute:

• Moraine, OH 45439 (Required)

Ability to Relocate:

• Moraine, OH 45439: Relocate before starting work (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

At Trustpar, we make people’s lives easier by delivering fast and simple technology solutions. We’re a values-driven Managed Services Provider (MSP) committed to compassion, grit, shared success, and going the extra mile. Our team supports clients across Ohio with responsive IT support, proactive service, and a focus on long-term relationships.