IT Technician

Local Managed Service Provider seeks a unique individual able to perform within a team environment who is highly motivated and client-minded. Implement, manage, recommend and maintain servers and workstations of many small and medium businesses in Cleveland Ohio; able to perform the duties of IT Technician Level II. Possess interpersonal skills necessary to maintain & build strong client relationships. Ability to clearly and professionally communicate both written and verbally. Enthusiastically represents available service offerings to both new and existing clients.

Skills

3+ years’ experience in implementation and configuration of Windows workstations and server-based environments. Other platforms a plus.

Expert knowledge of:

• Business-class networks: configuring, implementing, and supporting
• Microsoft Windows 10/11 PC Operating Systems
• Microsoft Windows Server 2016/2019
• Networking Trouble Shooting (i.e.) TCP/IP, NAT, DHCP, DNS, VPN, OSI model
• VPN Client Configuration
• Microsoft Office Products
• Microsoft Outlook configuration and trouble shooting
• 3rd party hardware and software troubleshooting
• DNS troubleshooting; A, MX, CNAME record management and troubleshooting
• Wireless networks
• Printers in a network environment (Print Server management; LDAP integration; Remote access security and administration; user login scripting)
• Enterprise level antivirus software
• Troubleshooting

Advanced knowledge of:

• Remote Management Systems/Software/RMM Agents(Connect Wise, Kaseya)
• Networking (i.e.) TCP/IP, NAT, DHCP, DNS, VPN, OSI model
• Windows 10,11
• Microsoft Office 365
• Microsoft Server
• Microsoft SharePoint
• Microsoft Azure
• Data Backup & Restoration: BDR devices, Cloud backup service
• Firewalls and Networks

Basic knowledge of:

• Centralized mobile device management
• Virtualization technologies from host to virtualized machine management and administration (Hyper-V; VMWare;)

Desirables: MSCE/MCP/MCTS, A+, Network+, Security+, IT Compliance knowledge (i.e.; HIPAA, FINRA, PCI), help desk experience.

Characteristics:

Works independently and efficiently manages time

Works with team members and provides significant contributions on projects, troubleshooting and client on boarding.

Excellent written and verbal communication skills at technical and non-technical levels

Pleasant, positive personality and professional appearance

Attention to detail and quality of work

Adept at utilizing resources and finding solutions. Passion for delivering outstanding service to customers and end users.

Understands technical issues are only half the task, converting clients to raving FANs is the rest

Desire to learn and demonstrate a great deal of “natural curiosity”. Willingness to take responsibility for mistakes. Stable work history Ability to work independently with minimal direct supervision.

Documents work in a timely and understandable narrative manner daily

Requirements:

Must have access to reliable Internet Connection.. Available for occasional on call and weekend hours. Personal, reliable transportation and ability to drive to multiple client locations. Occasional heavy lifting, bending, climbing, crawling, reaching., * High school or equivalent (Required)

Experience:

• IT support: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Driver’s License (Required)

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

CMIT Solutions of Cleveland NE & NW