Technical Services Analyst

• Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, servers, VoIP telephones, RF bar code scanning units, network/communications equipment, Microsoft Office, etc.) both locally and remotely.
• Support application upgrades and business go-lives at your location with the assistance of the SME teams.
• Provide training to end users for both general use of PCs, to proper use of our in-house applications.
• Facilitates purchasing of computer hardware and software as needed.
• Maintains detailed documentation of your local infrastructure; from the basic software/hardware to copper/fiber wiring diagrams in server rooms.
• Interacts with internal users to provide daily support of operations with warehouse management systems, transportation management systems, Time & Attendance, Label, Reporting, and in-house ancillary applications.
• Follow standard desktop support procedures.
• Performs replacements/upgrades of equipment based on product lifecycle or business growth.
• Coordinate and supervise outside service providers (vendors/contractors) as needed.
• Follows ITIL framework / best practices.
• Allocate 15% - 25% of time to working with Corporate IS team.
• Attends operational/project meetings as needed.
• Travel as needed between multiple sites (up to 25%).
• Ability to provide off-hours support.
• Ability to work a rotating on-call schedule.
• Other duties as assigned., * Do you have any industry certifications? (CompTIA, Microsoft, Cisco, etc.)
• What is your target salary range?
• Are you able to work a rotating on-call schedule?

• High school diploma/GED required
• Bachelor’s Degree in Information Systems or related discipline preferred
• Minimum of 5 years of experience providing technical support to end users
• Experience with systems change management processes
• Working knowledge of process management and the project management life cycle
• Industry certifications (CompTIA, Microsoft, Cisco, EXIN/ITIL, IASSC) preferred
• Experience in multi-site warehousing/distribution/fulfillment operations including Fulfillment, Warehouse Management Systems, scanning and labeling equipment preferred
• Experience with business intelligence software and time & attendance systems
• Experience with ticketing systems.
• Must possess strong critical thinking, decision making, and root cause problem solving skills; strong troubleshooting skills.
• Project management experience preferred.
• Must be able to deal with ambiguity and be able to “learn on the fly”
• Must be customer focused and possess a high degree of integrity and trust
• Must have strong interpersonal, written, and verbal skills
• Must work well in a team environment
• Must have a flexible schedule when business needs require it
• Knowledge of Warehouse Management (WMS) and Fulfillment systems applications are a plus
• Able to earn certifications to operate boom, scissor and fork lifts to access/maintain warehouse mounted network equipment through on the job training. (preferably not afraid of heights)
• Ability to lift 25lb, * High school or equivalent (Required)

Experience:

• technical support to end users: 5 years (Required)
• Ticketing: 3 years (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Saddle Creek is in the logistics business. Over the past 60 years our associates have built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment.