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IT End User Support Analyst II - Global Service Desk

Certara
Sheffield, UK
25 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
www.collegerecruiter.com

Tech stack

Microsoft Windows Apple Mac Systems

Job description

Certara is seeking an IT End User Support Analyst Level 2 to join our Sheffield team, delivering frontline triage, troubleshooting, and resolution for production IT issues. You will work closely with Level 1 and Level 3 teams, manage tickets, and provide onsite support for the Sheffield office including hardware deployments and meeting room technology.

Requirements

You should have 3+ years in IT Service Desk or End User Support, experience with Windows/macOS and Microsoft 365, and a strong focus on customer #J-18808-Ljbffr

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