Senior Systems Engineer (onsite)

You will support our team in delivering high-quality refurbished products to our customers by ensuring equipment is tested, configured, and meets quality standards before delivery., * Provide training, mentoring, and technical guidance to team members to support consistent performance

• Take initiative to identify and resolve issues that impact build efficiency, quality, or delivery timelines
• Perform detailed testing, inspection, and documentation of enterprise-level servers, storage, and networking equipment
• Diagnose and carry out cost-effective repairs on servers, storage, and networking equipment
• Continuously review and improve build and testing procedures to support quality and operational excellence
• Validate hardware compatibility and interoperability across system components
• Strip, clean, and prepare equipment in line with technical and quality guidelines
• Conduct quality assurance checks on inbound stock and completed builds to ensure consistency and compliance
• Support the processing and verification of customer orders and returns, ensuring prompt and accurate resolution
• Respond to colleague enquiries and provide technical advice and support
• Maintain and develop product and technical knowledge through ongoing hands-on work

The position would suit an individual who is proactive, approachable, and enjoys achieving results. If you have strong attention to detail, take satisfaction in solving technical challenges, and enjoy helping others develop their skills, this position could be a great fit for you., * Minimum of 8 years’ experience in a systems engineering, infrastructure, technical support, or similar technical role.

• Degree level education in Computing, Networking, or a related technical discipline, or equivalent experience
• Experience in customer support at first line level or above in a technical environment
• Ability to research technical information and apply it in a practical, work-based context
• Strong problem-solving skills with a proactive, solution-focused approach
• Good understanding of customer requirements and the impact of poor quality or failure
• Strong attention to detail and commitment to delivering high-quality work
• Ability to organise workload effectively and prioritise tasks under pressure
• Experience providing training, guidance, or mentoring to others
• Commercial awareness and understanding of cost, efficiency, and value of repair decisions
• Confident using Microsoft Outlook and Excel for communication, tracking, and reporting
• Works well as part of a team and communicates clearly and professionally
• Detailed knowledge of testing, inspection, fault finding, and documentation of storage systems and enterprise hardware.

Desirable

• Industry-recognised certifications such as CompTIA, Cisco, Microsoft, VMware, Dell, HPE, or equivalent.
• Experience working with enterprise server, storage, and networking platforms in a data centre or infrastructure environment.

The position is office-based in Dalbeattie. Our standard operating hours are Monday to Friday, 8.30 am to 5 pm. Salary for the role is dependent on experience., * Company events

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking

Founded in 2001, ETB is a leading global supplier of high-quality refurbished IT equipment. Now celebrating our 25th year in business, we’ve grown into a trusted partner for customers around the world, supported by a dedicated team of around 70 people.

Our success is built on a strong work ethic, consistent quality, and a genuine commitment to our customers. The majority of our team is based at our modern head office in Dalbeattie, South West Scotland, with an additional office located on the outskirts of Glasgow.