Infrastructure Engineer

• Work both independently and with the wider infrastructure team to support, sometimes at unsociable hours, a broad range of enterprise infrastructure

• Work with architecture team members to design resilient, secure and performant infrastructure solutions

• Assist in the resolution of incidents and problems, and own issues related to technology areas you specialise in

• At all times work professionally and to high standards, applying industry best practise and our own processes, defining them where they are absent

• Flexibility to travel occasionally to support projects, migrations etc occasionally across EMEA, USA and beyond

Do you have experience in Virtualization?, * A minimum of five years infrastructure support and/or engineering experience, in at least some of the technologies in use at Blinx and/or our customers

• Numerate and literate. Able to articulate complex technical matters in simple terms. Strong preference for documentation to solidify consensus and plans

• Knowledge of ITIL processes and strong understanding of change, problem and incident management
• Experience balancing time between BAU and project. Able to manage own workload
• Curious and investigative by nature, seeks opportunities to enhance platforms and environments
• Self-starter, able to identify, propose and implement improvement opportunities without prompting

• Knowledge of monitoring tools, ITSM, project management methodologies, document management systems, diagramming etc advantageous

• Successfully contributed to several infrastructure projects including refreshes, relocations, upgrades and greenfield deployments

Technical experience

Must have technical experience:

• An (ideally extensive*) understanding of networking principles, routing, switching, VLANs, subnetting, firewalls, Wi-Fi…

• An (ideally extensive*) understanding of hardware virtualisation (ideally VMWare ESX) and centralised storage (fibre channel ideally)

• Infrastructure diagramming capability
• Familiarity with cloud networking principles, particularly Azure ExpressRoute
• Knowledge of at least one SD-WAN solution

• Good understanding of the Office 365 suite in particular Exchange online and hybrid Exchange integrations

• Competent Windows administrator covering Active Directory
• Excellent adherence to high documentation and record keeping, sharing knowledge with the rest of Blinx in an accessible and up-to-date state

Nice to have technical competencies:

• Experience with Palo Alto and/or Fortinet firewalls & remote access solutions

• Advanced networking principals such as BGP, OSPF, STP and a certification in Cisco networking or Fortinet security

• HPE Aruba, Unifi and/or Cisco Meraki experience in substantial enterprise settings
• Hands-on experience deploying enterprise LAN and Wireless solutions, including security platforms

• Hands-on experience supporting and deploying enterprise scale VMWare clusters including HA/DRS and DR/backup solutions such as Veeam/CommVault etc

• Direct experience of brocade fibre channel switching, iSCSI and HPE storage

• Experience dealing with physical data centre infrastructure such as room-scale UPSs, fire suppression systems, HVAC and so on

• On prem/hybrid Exchange, some exposure to SQL/Oracle/Linux etc advantageous

• Experience of at least one infrastructure monitoring tool, including how to integrate network, virtualisation, storage etc components, * CCNP preferred

• Fortinet NSE4 preferred
• Microsoft Certified Professional in at least one of Exchange, Azure or Active Directory preferred
• A post-high school (tertiary) qualification in Maths, English or Engineering preferred