IT Manager (IT, Cyber Security & Systems Development)

We are seeking a hands-on IT Manager to take full ownership of IT across the organisation. This role covers day-to-day IT operations, cyber security, and the development of internal IT systems, including databases and AI-enabled tools.This is a standalone role suited to someone who is comfortable being accountable for IT end-to-end - from supporting users and maintaining secure systems, through to improving how the business operates using technology, automation, and data.The successful candidate will work closely with senior leadership and play a key role in protecting, modernising, and developing the organisation’s IT environment., IT Operations & Support

• Act as the primary point of contact for all IT matters across the business
• Provide hands-on 1st-3rd line IT support to users
• Manage laptops, mobile devices, user accounts, permissions, and software licensing
• Ensure systems are reliable, supported, patched, backed up, and fit for purpose

Infrastructure & Platforms

• Own and administer Microsoft 365 and associated platforms
• Manage backups, endpoint protection, patching, and disaster recovery arrangements
• Oversee third-party IT suppliers and service providers where required

Cyber Security & Compliance

• Lead and maintain Cyber Essentials accreditation
• Implement and monitor cyber security controls including MFA, endpoint protection, and patch management
• Develop, maintain, and enforce IT and cyber security policies
• Support data protection obligations and secure handling of company and personal data

IT Systems, Databases & Automation

• Support the design, development, and improvement of internal IT systems
• Maintain and develop databases used for operational, performance, or reporting purposes
• Identify opportunities to automate manual or repetitive processes
• Support the practical use of AI tools or AI agents to improve productivity, analysis, or decision-making
• Work with stakeholders to translate business needs into effective system solutions
• Ensure all systems and automations are secure, documented, and compliant with company standards

Governance & Leadership

• Advise senior leadership on IT, cyber security, and system-related risks and opportunities
• Translate technical issues into clear business impact and recommendations
• Maintain documentation, procedures, and system ownership records
• Ensure IT practices align with company policies, standards of conduct, and professional expectations

Do you have experience in Technical support?, Do you have a Certificate of higher education?, * Proven experience as an IT Manager, IT Lead, or senior standalone IT role in an SME environment

• Strong hands-on experience across IT support, infrastructure, and cyber security
• Direct involvement in Cyber Essentials or similar security frameworks
• Experience developing or supporting databases, internal systems, or automation
• Comfortable working directly with senior leadership and owning outcomes

Desirable

• Experience with scripting, automation, or low-code platforms
• Exposure to AI tools or AI agents in a business environment
• Cyber or IT certifications (e.g. Microsoft, Cyber Essentials Practitioner, Security+, ITIL)
• Experience in regulated, operational, or safety-critical environments

Personal Attributes

• Pragmatic, curious, and solutions-focused
• Comfortable balancing hands-on support with longer-term system development
• Able to explain technical concepts clearly to non-technical colleagues
• Professional, trustworthy, and accountable
• Flexible and willing to support the wider needs of the business

Pulled from the full job description

• Company pension
• On-site parking