IT Technician Level 2

• Deliver advanced technical support to resolve escalated hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux.
• Manage help desk systems and customer support tickets efficiently to ensure timely resolution of user requests.
• Troubleshoot computer networking problems involving LAN, TCP/IP, DNS, VPNs, firewalls, and Active Directory management to maintain secure and reliable connectivity.
• Support desktop environments by installing, configuring, and maintaining computer hardware, peripherals, mobile devices, and operating systems.
• Assist with server administration tasks related to Microsoft Windows Server environments and Microsoft Active Directory services.
• Conduct analysis of technical issues using troubleshooting tools and techniques to identify root causes and implement effective solutions.
• Administer user accounts, permissions, and group memberships in Active Directory and Microsoft 365.
• Configure and support email, Teams, OneDrive, and other Microsoft 365 services.
• Collaborate with team members to improve IT processes, document procedures, and contribute to a proactive support environment.
• Configure switch ports, VLANs, wireless devices, and network-attached equipment.
• Support printers, scanners, audiovisual systems, smartboards, and classroom/conference room technology

• Proven experience in IT support roles with a focus on help desk systems and customer service excellence.
• Strong knowledge of Microsoft Office applications, Windows support, macOS, Linux operating systems, and computer hardware troubleshooting.
• Familiarity with network troubleshooting including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls, GPO (Group Policy Objects), and TCP management.
• Ability to manage Active Directory accounts and perform user account administration effectively.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Demonstrated problem-solving skills with the capacity for analysis under pressure.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred but not mandatory.

Join us as an IT Technician Level 2 if you’re passionate about technology support and eager to grow your career in a fast-paced environment! We value proactive problem solvers who thrive on delivering exceptional customer service while maintaining robust IT systems that keep our organization running smoothly.