IT Technician

Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization’s technology infrastructure. In this role, you will deliver exceptional technical support, troubleshoot hardware and software issues, and ensure seamless operation of computer systems across the company. Your proactive approach and technical expertise will help keep our systems secure, reliable, and efficient, empowering teams to perform at their best every day. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative environment dedicated to technological excellence., * Provide comprehensive technical support for hardware, software, operating systems (Windows, macOS, Linux), and network devices to end-users.

• Troubleshoot and resolve issues related to computer hardware, peripherals, software applications, network connectivity (LAN, TCP/IP), VPNs, firewalls, DNS, Active Directory management, GPOs (Group Policy Objects), and other IT infrastructure components.
• Manage help desk tickets efficiently using help desk systems; document issues accurately and follow up to ensure timely resolution.
• Support the setup, configuration, and maintenance of desktops, laptops, mobile devices, printers, and other equipment.
• Assist with network troubleshooting including LAN issues, TCP/IP configurations, DNS resolution problems, and firewall settings to maintain optimal connectivity.
• Implement security protocols such as Active Directory access controls and GPOs; support user account management and permissions.
• Conduct routine equipment troubleshooting and repairs; escalate complex issues to specialized teams when necessary.
• Support the deployment of operating system updates and patches for Windows (including Windows Server environments), macOS, and Linux systems.
• Collaborate with team members to improve existing IT processes; contribute to documentation of technical procedures and best practices.
• Provide excellent customer service by communicating clearly with users at all levels; assist with onboarding new employees’ IT needs.

• Proven experience in providing IT support in a professional environment with a focus on desktop support and technical troubleshooting.
• Strong knowledge of Microsoft Office suite applications and familiarity with help desk systems for ticket management.
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewalls, and network security measures.
• Familiarity with operating systems including Windows (client and server editions), macOS, Linux distributions; ability to support multiple platforms seamlessly.
• Experience managing Active Directory accounts, user permissions, Group Policy Objects (GPO), and computer management tools.
• Ability to diagnose hardware issues related to computer hardware components; proficient in equipment troubleshooting and repair.
• Excellent communication skills with a customer-focused approach; capable of explaining technical concepts clearly to non-technical users.
• Analysis skills necessary for identifying root causes of technical problems quickly and effectively.

Join us as an IT Technician if you’re passionate about technology support and eager to make a meaningful impact by ensuring our digital environment runs smoothly!