Executive Technical Support Specialist

PERENNIAL RESOURCES INTL LLC

New York, NY, United States

3 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.thejobnetwork.com

Tech stack

Microsoft Windows Apple IOS Apple Mac Systems Microsoft Outlook Virtual Private Networks (VPN) Networking Basics Anti-Phishing Microsoft SharePoint Wi-Fi Technology Peripherals Microsoft InTune Microsoft Onedrive

Requirements

7+ years of IT support experience, including 3-5+ years providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation. \n
Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune. \n
Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations. \n
Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management. \n
Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration. \n
Microsoft, ITIL, or other relevant technical certifications are preferred. \n, * Excellent communication and interpersonal skills \n
Professional, patient, discreet and comfortable working directly with senior executives \n
Strong general Windows, mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience, * Strong problem-solving skills and, most importantly, ownership - if they don’t know the answer, they stay with the issue and bring in the right resources until it is resolved