Digital Delivery Coordinator

This role will be based on site, primarily in the named location. About the University

We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills. About the College/Department

Digital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby.

Digital Solutions & Services are responsible for ensuring that the University’s IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University’s current and future digital landscape. About the role

As a Digital Delivery Coordinator, you’ll be the organisational heartbeat of our technical delivery teams - keeping projects moving, information flowing and activity running smoothly across a busy digital environment. You’ll plan and track work, manage dependencies, coordinate technical resources and ensure documentation, reporting and governance are always sharp, accurate and audit-ready.

You’ll work across multiple technical workstreams, supporting deployments, testing phases, supplier activity and day-to-day operations. You won’t manage people, but you’ll influence widely - driving clarity, shaping meetings, escalating risks early and helping senior technical leads make informed decisions. This role is a brilliant launchpad into digital delivery or technical coordination. You’ll gain exposure to infrastructure, applications, data, service management and supplier engagement, building a strong foundation for future progression in a modern, ambitious digital department. This is a fast-paced, varied role where your organisation, communication and problem-solving skills will make a visible difference from day one., * Supporting the structured planning, prioritisation and co-ordination of complex technical projects, helping to ensure activities are logically sequenced, dependencies actively managed, and delivery remains aligned to agreed milestones and business-critical timelines.

• Maintaining visibility of delivery progress across multiple workstreams, proactively identifying delivery risks, resource constraints and critical dependencies, and escalating issues to senior technical and delivery leads to support timely resolution.

• Establishing and governing robust project documentation and technical record-keeping, ensuring all materials are accurate, version controlled, audit-ready and compliant with department standards.

• Driving effective governance and decision-making forums, shaping meeting agendas, ensuring actions are clearly owned, and holding contributors accountable for timely follow-through on agreed outcomes.

• Acting as a key coordination and assurance point across technical teams, ensuring complex queries, requests and changes are assessed, routed appropriately and resolved with minimal disruption to delivery.

• Coordinating technical resources, specialist equipment and logistics, balancing competing priorities to support deployments, testing phases, supplier activity and on-site delivery commitments.

• Producing high-quality management information, dashboards and technical reporting for senior stakeholders, translating complex data into clear insights that support informed decision-making and delivery assurance.

• Ensuring consistent application of organisational processes, quality controls and governance standards, strengthening audit readiness, operational resilience and consistent ways of working across DSS.

• Leading cross-functional communication between technical teams, internal stakeholders and external suppliers, ensuring updates, change notices and technical information are shared clearly and promptly.

• Overseeing the effective onboarding and integration of contractors, vendors and new technical colleagues, ensuring readiness through appropriate access, documentation and clarity of working expectations.

• Taking accountability for the integrity of technical and operational data across enterprise systems, including asset registers, ticketing platforms and project tools, ensuring data accuracy, consistency and reliability.

• Contributing to the strategic development and continuous improvement of technical documentation, including standards, operating procedures and knowledge assets, strengthening service continuity and reducing delivery risk., We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title ‘Mx’. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

Do you have experience in SharePoint?, The ideal candidate will be a highly organised and proactive professional with a proven ability to coordinate complex technical and digital delivery activities across multiple concurrent workstreams. You will excel in fast-paced environments, confidently managing competing priorities, identifying risks early, and ensuring projects remain on track through effective planning, communication, and follow-through.

With experience working throughout the technical delivery lifecycle; including deployments, testing phases, and change control processes; you will understand how to support successful delivery while maintaining accuracy and governance. You will be comfortable collaborating with technical teams, suppliers, and a broad range of stakeholders, translating complex information into clear documentation, actionable plans, and meaningful management reports.

A strong communicator with excellent Microsoft 365 skills, you will be able to produce insightful dashboards and management information that enable senior stakeholders to make informed decisions. Detail-oriented, calm under pressure, and highly structured in your approach, you will bring clarity and consistency to delivery environments, helping teams work more efficiently and effectively.

Holding a relevant degree or equivalent professional experience, you will be motivated to build and develop a career in digital delivery, project coordination, or technical operations., * Relevant degree or equivalent qualification/professional experience, * Demonstrable experience coordinating complex technical or digital delivery activities across multiple concurrent workstreams.

• Proven track record of structured planning, scheduling and dependency management within technical, engineering or digital environments.
• Experience maintaining high-quality project documentation, including version control, audit-ready records and structured reporting.
• Experience working with technical teams, suppliers and contractors, ensuring smooth onboarding, access provisioning and operational readiness.
• Experience producing clear, concise management information and dashboards, translating technical or operational data into actionable insights.
• Experience coordinating technical resources, logistics or specialist equipment to support deployments, testing phases or supplier activity.
• Experience applying organisational processes, quality controls and compliance standards within a digital or technical function.
• Experience managing operational or project-related data (e.g., asset registers, ticketing systems, project tools) with a strong focus on accuracy and integrity.
• Experience communicating clearly and confidently with a wide range of stakeholders, including technical teams, suppliers and internal colleagues., * Strong proficiency in Microsoft 365 tools, particularly Excel, Teams, SharePoint and Word, with the ability to use them for tracking, reporting and documentation.
• Strong organisational and planning skills, with the ability to sequence work, manage competing priorities and maintain delivery momentum.
• Excellent communication skills, able to translate complex technical information into clear, accessible updates for diverse audiences.
• Skilled in risk identification, escalation and mitigation, with sound judgement on when to involve senior technical leads.
• High attention to detail, ensuring accuracy, consistency and completeness across documentation, data and reporting.
• Strong facilitation skills, able to run structured meetings, drive clarity of actions and hold contributors accountable.
• Competent in using project management, collaboration and reporting tools (e.g., Jira, DevOps, ServiceNow, Miro, Power BI, SharePoint).
• Understanding of technical delivery lifecycles, including deployments, testing phases, change control and supplier engagement.
• Knowledge of governance frameworks, quality assurance practices and audit requirements within digital/technical environments.
• Awareness of data quality principles, including accuracy, completeness, consistency and traceability.
• Understanding of how technical teams (e.g., infrastructure, applications, data, networks) interact and depend on one another.
• Ability to coordinate and assure complex technical activity without needing to be the technical decision-maker.
• Ability to anticipate delivery risks, identify constraints early and drive timely resolution.
• Ability to maintain calm, structured control in fast-moving or high-pressure delivery environments.
• Ability to build strong working relationships across technical teams, suppliers and internal stakeholders.
• Ability to work autonomously, taking ownership of delivery oversight while knowing when to escalate.

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Employee assistance programme
• Company pension
• On-site gym
• Cycle to work scheme, * Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development