Junior IT Support Technician

• Provide first-line IT support to colleagues across the business
• Log, prioritise and resolve support tickets alongside the company’s external IT provider
• Support and troubleshoot Windows and macOS desktops and laptops
• Administer Microsoft 365, including user accounts, mailboxes, Teams, SharePoint and licences
• Complete routine software patching and device updates
• Set up equipment for new starters
• Manage IT requirements for employees joining, moving within or leaving the business
• Assist with Wi-Fi, switches, cabling and general connectivity issues
• Maintain accurate asset registers, technical documentation and knowledge-base articles
• Escalate more complex issues to senior colleagues or third-party suppliers
• Support wider IT projects and technology improvements
• Occasionally visit operational sites to install, maintain and troubleshoot equipment, including EPOS systems, computers and networking hardware

• Experience supporting Windows and macOS environments
• A working knowledge of Microsoft 365 administration
• An understanding of software patching and update management
• Basic networking knowledge
• Strong troubleshooting and problem-solving skills
• A methodical and customer-focused approach
• The ability to explain technical issues clearly to non-technical colleagues
• A full UK driving licence
• Willingness to travel occasionally to sites when required

Desirable experience

The following would be helpful but is not essential:

• Exposure to AWS or another cloud platform
• Experience supporting EPOS or till systems
• Previous experience within a multi-site business, * IT support: 1 year (preferred)

• Salary of up to c. £32,000
• Broad exposure to different systems and technologies
• The opportunity to develop within a growing business
• A varied role combining office-based support with occasional site visits
• Support from an experienced internal team and external IT specialists
• Bonus + Comprehensive benefits

Please apply with an up-to-date CV. All applications and enquiries will be treated in the strictest confidence.

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Work from home

This is a varied, hands-on opportunity for someone in the early stages of their IT career who wants to develop across desktop support, Microsoft 365 administration, networking and cloud technologies.

Working as part of a small and friendly IT team, you will provide day-to-day support across the company’s head office and wider site network. You will also work alongside an external managed service provider to resolve technical issues and deliver a reliable service to users.