IT Support Specialist

• Serve as the primary point of contact for IT support requests across assigned plant locations; troubleshoot hardware, software, printing, and connectivity issues
• Respond to and resolve help desk tickets in a timely manner, prioritizing based on urgency and production impact
• Provide support to office staff, production supervisors, and plant floor personnel
• Provide basic training to end users on standard software tools and IT best practices

Physical IT Set up & Hardware

• Set up, image, and deploy desktops, laptops, tablets, handheld scanners, and mobile devices for new hires and equipment refreshes
• Install and configure printers, monitors, docking stations, and other peripherals
• Run and terminate network cabling, and install/configure network switches, wireless access points, and related hardware as needed
• Maintain an accurate inventory of IT assets across all supported plants

Network & System Support

• Troubleshoot network connectivity issues (wired and wireless) across plant locations
• Monitor network and system performance; escalate and resolve outages affecting production or office operations
• Administer user accounts, permissions, and access (Active Directory / Microsoft 365 or equivalent)
• Support business applications used across plants, including ERP/MRP systems for production scheduling, inventory, and quality
• Assist with coordinating connectivity for shop-floor systems (production equipment networking, data collection terminals) in partnership with engineering/maintenance teams
• Apply security patches and updates; follow IT security policies and procedures across all sites

• 3-5 years of experience in IT support, help desk, or a similar technical support role preferred.
• Working knowledge of Windows desktop environments, Active Directory, and Microsoft 365
• Experience troubleshooting network fundamentals (switches, routers, Wi-Fi, VPN, basic TCP/IP)
• Comfortable performing physical setup work: running cable, mounting equipment, deploying hardware
• Valid driver’s license and willingness to travel regularly between plant locations
• Strong troubleshooting skills and ability to prioritize across multiple sites and competing requests
• Ability to work independently with minimal on-site supervision
• Good communication skills, with the ability to explain technical issues clearly to non-technical staff
• Experience in a manufacturing, metal fabrication, or industrial environment
• Experience supporting ERP/MRP systems
• Familiarity with shop-floor/OT networking considerations

Work Environment & Physical Requirements

• Regular travel between multiple plant locations Highland Heights ( home location), and Cleveland.
• Time split between office environments and active production floor areas
• Must be comfortable wearing required PPE when on the production floor
• Ability to lift and carry IT equipment (up to 40 lbs) and perform physical setup tasks (cabling, mounting, moving equipment)
• Exposure to machinery noise and industrial environments while on plant floors