IT Support Technician

ESP are recruiting a Senior 1st Line IT Support Technician to support the Bancroft’s Family of Schools across three sites, with an initial focus on Woodford Green Preparatory School.

Working as part of an established IT team, you’ll provide high-quality day-to-day support while acting as an escalation point for 1st line colleagues.

You’ll also gain exposure to more complex 2nd line work including networking, servers, cloud platforms and infrastructure projects.

You’ll ideally have experience with:

• Microsoft 365 and Google Workspace
• Active Directory and Group Policy
• Windows and/or macOS
• Networking including DHCP, DNS, VLANs and Wi-Fi
• Device setup, imaging and deployment
• Classroom technology and AV
• Troubleshooting and resolving escalated support issues

Previous experience within a school or multi-site environment would be an advantage, along with experience supporting or mentoring junior colleagues.

• 1st line IT support: 1 year (required)

Benefits include: contributory pension, generous holiday entitlement, free term-time lunches, private medical insurance, Employee Assistance Programme, cycle-to-work scheme and access to school fitness facilities.

An Enhanced DBS check will be required. You must also be willing to travel between the three school sites.

Pay: £30,000.00-£33,000.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Woodford Green, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to pass an enhance criminal records check to work with under 18’s?