IT Support Engineer

We have an exciting opportunity for an enthusiastic IT Support Engineer to join our busy and ever-growing Technology team.

As a key member of the Service Desk, you will play an integral role in supporting both students and staff across the University, ensuring they receive a high-quality and effective service. Acting as a first point of contact for technical queries, you will deliver excellent customer service while troubleshooting issues and helping users get the most from our technology.

This is a fantastic opportunity for someone looking to build their technical expertise, broaden their skillset, and develop their career within a supportive team environment. Joining us during a period of change and growth, you’ll have the chance to make a real impact while helping shape the future of technology services across the University.

Your accountabilities and responsibilities include:

• Manage incoming incidents and service requests within the service desk system
• Provide technical support for end-user computing, device management, end-user M365 troubleshooting, networking basics, AV/teaching room support, and identity/access issues
• Ensure that the customer is continually updated throughout the lifecycle of their ticket
• Follow IT procedures, processes and guidelines to set up new starters, changes or leavers

• Experience in a similar/technical role
• Experience working with Active Directory
• An understanding of setup and configuration of hardware; laptops and other peripherals
• Ability to troubleshoot networking basics (DNS, DHCP, Wi-Fi, VPN)
• Strong communication and listening skills, with a commitment to providing excellent customer service

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.