Salesforce Functional Lead

Robert Half Technology are assisting a leading AI Platform consultancy based in London to recruit a Salesforce Functional Lead on a 3-6 month contract basis, with an ASAP start. Hybrid working - 3 days per week in the London office., * The Salesforce Functional Lead will lead end-to-end Salesforce project delivery, from initial discovery and requirements gathering through to implementation, testing, UAT and go-live.

• Prepare and deliver client presentations and workshops, confidently facilitating requirements gathering sessions with key stakeholders.
• Analyse AS-IS business processes and work collaboratively with clients to define and document effective TO-BE processes.
• Own the Salesforce functional solution design, translating business requirements into scalable and best-practice Salesforce solutions.
• Work closely with technical and delivery teams to ensure functional requirements are effectively translated into the Salesforce platform.
• Configure Salesforce in line with the agreed solution design, delegating configuration activities to junior team members where appropriate.
• Support internal testing and client UAT, helping to identify, troubleshoot and resolve functional issues.
• Deliver training and knowledge-transfer workshops for clients and Salesforce Administrators.
• Build strong relationships with client stakeholders, providing functional expertise and supporting the analysis of business processes and requirements.
• Mentor and coach junior Salesforce consultants, helping to develop capability and future talent within the team.
• Support the pre-sales function by identifying potential opportunities and contributing Salesforce expertise to future engagements.

• Demonstrate flexibility and a willingness to travel when required., Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Skills

• UAT
• Salesforce Implementation
• Salesforce

• The Salesforce Functional Lead will have 5+ years of Salesforce project delivery experience, ideally covering the full implementation lifecycle.
• Strong functional Salesforce expertise across Sales Cloud and Service Cloud.
• Proven experience in business process analysis, requirements gathering and functional solution design.
• Strong hands-on Salesforce configuration experience, with the ability to work collaboratively with technical teams and delegate effectively.
• Experience supporting testing, UAT, training and stakeholder engagement throughout Salesforce implementations.
• Experience working directly with client stakeholders, including facilitating workshops and presenting solutions to audiences at different levels.
• Familiarity with Experience Cloud and other Salesforce Clouds would be advantageous.
• Excellent communication, presentation and interpersonal skills, with the confidence to lead workshops and client discussions.
• Strong problem-solving and analytical skills, with the ability to anticipate issues and identify practical solutions.
• A collaborative and team-oriented approach, with experience mentoring and supporting less experienced colleagues.
• Highly organised and adaptable, with the ability to manage changing priorities and work effectively in a fast-paced consultancy environment.
• Degree educated or able to demonstrate strong equivalent experience within a Salesforce implementation environment.