Programmer Analyst II

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys developing and supporting critical technology systems, solving complex technical issues, and working collaboratively to keep systems reliable and efficient, our Programmer Analyst II position could be your next great opportunity. Come grow with us and make a difference every day., * Maintain, troubleshoot, and configure the Symitar system to ensure availability for members, end-users, and critical service providers.

• Develop, modify, and maintain Symitar core banking applications and utility programs, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon.
• Identify system inefficiencies and implement improvements to optimize core performance and related services.
• Administer and support automation, optical, teller capture systems, SymConnect/SymXchange operations, and Symitar front/back-end applications.

Technical Support & Issue Resolution

• Provide Tier 1 and Tier 2 support for Symitar and other critical applications through the help desk.
• Serve as an escalation point for complex application support needs.
• Identify problems and determine corrective actions, including developing custom programs when appropriate.
• Collaborate with vendors to implement new software, troubleshoot issues, and support organizational initiatives.

Quality Assurance & Documentation

• Review code for quality assurance and ensure development aligns with SDLC methodologies, programming principles, and best practices.
• Maintain accurate technical and procedural documentation for supported systems and applications.

Collaboration & Leadership

• Provide mentorship and training to junior-level staff.
• Work cross-functionally with internal teams to support system needs and project initiatives.
• Participate in required AML/BSA compliance training.
• Provide on-call support as necessary.

Employees must perform the essential duties of this position in a manner that consistently demonstrates Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

• Bachelor’s degree in Computer Science, Engineering, or related discipline, or equivalent work experience
• Three to five years of experience with software development
• Proficiency in PowerOn and HTML/CSS3/JavaScript
• Strong understanding of SDLC methodologies (waterfall or agile)
• Strong organizational, analytical, written, and verbal communication skills
• Ability to multitask, follow through, and meet aggressive deadlines
• Ability to work nights, weekends, and off-hours as needed for month-end, quarter-end, and system processing
• Strong interpersonal skills and ability to work effectively on cross-functional teams
• Requirement to work nights, weekends, and/or off-hours, with minimal supervision. Month-end (ME) and quarter-end (QE) processing, including statement generation and reports, updates, etc., will require a flexible work schedule.

Preferred Experience

• Working knowledge of SQL, C#, Java, or other programming languages
• Knowledge of operating systems
• Knowledge of relational database management systems
• Prior experience with credit union operations (IT, Accounting, Member Services, Operations, Lending, Audit, Marketing, Fraud, Collections, day-end/month-end/year-end)
• Experience supporting Symitar-related systems, automation tools, or teller capture systems
• Experience collaborating with vendors on software implementation or troubleshooting

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

We’re more than a credit union - we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.