Data Center / IT Support Technician

• Provide technical support for hardware, software, and network issues across the organization, ensuring quick resolution and minimal downtime.
• Manage help desk tickets efficiently using help desk systems, documenting all support requests and resolutions clearly.
• Troubleshoot computer networking problems, including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and network hardware such as Meraki devices.
• Support Windows and Linux operating systems, including Windows Server environments, Active Directory management, GPO (Group Policy Objects), and user account administration.
• Assist with the setup, configuration, and maintenance of computer hardware, mobile devices, and peripherals to ensure optimal performance.
• Conduct equipment troubleshooting for desktops, laptops, servers, routers, switches, and other IT infrastructure components.
• Collaborate with team members to analyze system issues and implement effective solutions to improve overall system stability and security.

• Proficiency in Microsoft Office applications to support daily operational tasks.
• Strong technical support skills with experience in help desk systems and customer support ticket management.
• In-depth knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, and network troubleshooting techniques.
• Expertise in Windows support (including Windows Server) and Linux operating systems for diverse IT environments.
• Hands-on experience with hardware troubleshooting for computers, servers, routers, switches, and mobile devices.
• Familiarity with Active Directory management, GPO implementation, and user account administration.
• Ability to analyze complex technical issues quickly and communicate solutions effectively to non-technical users.
• Knowledge of IT infrastructure components such as DNS servers, DHCP services, LAN/WAN configurations, and Meraki network devices.

Embark on a rewarding journey where your technical expertise fuels operational excellence! We value proactive problem solvers who thrive in collaborative environments while delivering outstanding customer service. If you’re passionate about IT support and eager to grow your skills in a vibrant setting-this is the perfect opportunity for you!