Senior Desktop Support Specialist

Buchanan Technologies is seeking an experienced Senior Desktop Support Specialist for an onsite engagement supporting a banking environment. This individual will serve as the primary onsite resource for daily helpdesk support, desktop application support, endpoint management, and printer fleet coordination.

The ideal candidate is a hands-on troubleshooter who can quickly learn the environment, prioritize competing needs, and independently manage day-to-day support with minimal supervision., * Provide daily helpdesk and desktop support, troubleshooting end-user hardware, software, application, and printer issues.

• Support banking desktop applications, including installation, upgrades, troubleshooting, and coordination with application vendors as needed.
• Perform desktop patching and verify successful updates, addressing failures or compatibility issues.
• Build, image, configure, and deploy desktops and laptops.
• Use Microsoft Intune to support endpoint configuration, application deployment, updates, and device troubleshooting.
• Support the printer fleet and oversee service delivery from the printer management company, including tracking issues and coordinating repairs.
• Take ownership of support requests through resolution, communicate status clearly, and escalate issues requiring additional assistance.
• Maintain practical documentation of configurations, procedures, and recurring issues.
• Follow established IT security and change-management procedures.

• Demonstrated experience independently providing helpdesk and desktop support in a business environment.
• Strong troubleshooting skills across desktop hardware, operating systems, applications, and peripherals.
• Hands-on experience with Microsoft Intune and endpoint management.
• Experience with desktop imaging, device provisioning, software deployment, and patching.
• Ability to troubleshoot business applications and coordinate resolution with vendors or other technical resources.
• Experience supporting printers and coordinating with managed print service providers.
• Strong organizational, communication, and customer service skills.
• Ability to quickly become productive and manage daily onsite support with minimal supervision.
• Availability to work onsite for the anticipated 3-6 month engagement.

Preferred Qualifications

• Previous IT support experience in banking or financial services.
• Experience supporting banking desktop applications.
• Experience serving as the sole or primary onsite IT support resource., * Active Directory: 5 years (Required)
• Desktop support: 5 years (Required)
• Intune: 5 years (Required)
• Network support: 5 years (Required)
• banking desktop applications: 5 years (Preferred)