Jr, Technical Support Specialist

Halco Home Solutions is looking for an organized, detail-oriented Jr. Technical Support Specialist to join our team. In this role, you’ll provide first-line technical support for networking, computer, and phone systems under the direction of the Sr IT leader, keeping our internal teams connected and our support tickets moving. This is a great opportunity for someone early in their IT career who wants hands-on experience and room to grow in a fast-paced, customer-focused company., * Set up, configure, and maintain computers, phones, peripherals, and basic network equipment under the direction of the senior IT staff

• Respond to and resolve technical support tickets related to networking, computer hardware/software, and phone systems in a timely manner

• Troubleshoot and diagnose connectivity, hardware, and software issues for staff and field teams

• Set up, configure, and maintain computers, phones, and networking equipment

• Document issues, resolutions, and processes clearly and accurately in the ticketing system

• Escalate complex issues to senior IT staff when needed

• Maintain organized records of equipment, software licenses, and support history

• Communicate clearly and patiently with non-technical staff throughout the troubleshooting process

• Support other IT projects and tasks as assigned

• Working knowledge of computer networking, hardware, and software troubleshooting

• Strong organizational skills and close attention to detail

• Sharp problem-solving abilities and a methodical approach to diagnosing issues

• Excellent written and verbal communication skills

• Ability to manage multiple tickets at once and prioritize effectively

• Comfortable working both independently and as part of a team

PREFERRED QUALIFICATIONS

• Experience with ServiceTitan is a plus

• Prior experience in a technical support, help desk, or IT support role

• Relevant certifications (CompTIA A+, Network+, or similar) are a plus

• Paid vacation, holiday, 7sick days per year

• 401(k) available after 1yr of continuous employment with company match 100% up to 4%

• Company-provided 3rd party supplementary disability policy

• Company-provided $25K Term life insurance policy

• Company-provided $10k Whole life insurance policy with options up to $250,000

• All major Health Insurance options are available. Halco will pay the first $119 per week of any plan.

• Parental Leave

• Company-issued vehicle and gas card