IT Support Technician

• Carrying out IT Support and System Administration using Active Directory, Microsoft 365 Azure Active Directory/ Exchange Online/ SharePoint Online/ Teams. IT on-boarding/ off-boarding and employee IT inductions as required.
• PC builds and troubleshooting of hardware and software problems.
• Monitoring and maintenance of the network infrastructure to include any cabling requirements.
• Software management to include software installation, troubleshooting issues and identifying/ resolving Cyber vulnerabilities and patching.
• Speaking to 3rd party support companies as required to efficiently resolve issues.
• User account administration - mainly using Active Directory/ Azure Active Directory.
• Working alongside remote team members to provide remote support/ cover where needed.
• Manage workload via helpdesk tickets.
• Monitoring and remediation as necessary of daily backups, support data recovery ensuring confidentiality.

The post holder will provide both remote and onsite support up to 3rd-line level, working across desktops, laptops, applications, and local infrastructure. This role will suit someone who enjoys working in a challenging, busy and varied role and who enjoys working with a wide range of technologies., * Computing Degree and/ or Microsoft MCSE accreditation is desirable

• Previous experience maintaining a corporate technical infrastructure
• Previous experience providing remote support
• Experience supporting an Azure platform
• Excellent understanding of Microsoft Windows 10/11 and Microsoft Office 365
• Good administrative understanding of Microsoft Server 2016+ including Group Policy deployment
• Knowledge of networking techniques and protocols, TCP/IP, Switches, DNS, DHCP, Security Appliances, Routers, VPN, VLAN
• Knowledge of industry standard practises and tools.
• Good knowledge and understanding of Cyber & Information Security, * Self-starter and able to work well independently
• Willingness to learn and develop
• Demonstrates initiative and accountability for own workload and actions
• Strong technical ability in all areas
• Ability to prioritise work for others and self
• Excellent interpersonal and communication skills
• Good diagnostics and problem-solving skills

Other Requirements:

• SC clearance or ability to obtain
• Occasional travel to other SCL sites as required