IT & Security Operations Centre Manager

Safeguard Security Systems Ltd

Kingsclere, UK

11 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£35,000.0 - £40,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

4G (Telecommunication) Microsoft Windows Cyber Security Dynamic Host Configuration Protocol Desktop Computing Network Address Translation Domain Name System (DNS) Internet Protocol Virtual Private Networks (VPN) Network Security Network Troubleshooting Microsoft Office

+8 more

Network Architecture Remote Access Technology Transmission Control Protocol (TCP) Virtual Local Area Networks Network Routers Computer Networking Systems Firewalls (Computer Science) Network Support

Job description

We are looking for an experienced IT professional to take ownership of our CCTV Monitoring Station and provide in-house IT and networking support across the business.

This is a dual role combining:

Management and day-to-day operation of our 24/7 CCTV Monitoring Station.
Technical onboarding of new CCTV systems.
Networking and remote commissioning support for our field engineers.
Management of our internal office IT and network security.

During weekday working hours, you will be based in our Security Operations Centre, actively monitoring customer sites, onboarding new systems and supporting engineers with technical issues.

You will have full responsibility for the wider monitoring operation, including the 24/7 staff rota, recruitment, operator management and the organisation of our Immix monitoring platform., * Manage the 24/7 CCTV Monitoring Station.

Actively monitor sites during weekday working hours.
Manage monitoring staff, recruitment and rotas.
Take ownership of our Immix platform.
Onboard new CCTV systems.
Support engineers with remote commissioning and connectivity issues.
Troubleshoot VLANs, VPNs, firewalls, routers and IP networks.
Configure and support 4G/5G routers and Starlink connections.
Liaise with customer IT departments.
Manage our internal office IT and network security.
Support approximately 15 laptops/desktops, printers and office network infrastructure
Ensure we are providing an outstanding monitoring service to our clients

Requirements

Strong practical IT and networking experience is essential, including:

TCP/IP networking
VLANs
VPNs
Firewalls and routers
DNS, DHCP and NAT
Remote connectivity
Network troubleshooting
Windows IT support
Basic network and cyber security

Previous CCTV or monitoring experience would be advantageous, but strong IT and networking ability is more important.

This role would suit someone from an IT helpdesk, MSP, network support or infrastructure support background who wants broader responsibility and ownership.