Technical Support Engineer

This is an exciting opportunity to work at the intersection of engineering, customer support and product improvement, collaborating with software, electrical, mechanical, systems and IT specialists across the business.

What you’ll be doing

• Acting as the engineering lead for technical support issues beyond standard troubleshooting
• Investigating and resolving complex technical problems to identify root causes
• Managing and maintaining the technical support ticket database
• Prioritising and tracking customer issues through to resolution
• Providing remote and occasional on-site customer support
• Analysing support trends and identifying recurring product issues
• Working with engineering specialists across multiple disciplines to coordinate resolutions
• Recommending product and process improvements based on customer feedback and support data
• Creating technical guides, knowledge articles and troubleshooting documentation
• Following support processes and ensuring accurate record keeping
• Collaborating with software, systems, electrical and mechanical engineering teams to deliver effective solutions

• Degree, HND or equivalent qualification in an engineering discipline
• Experience working in a technical role within an engineering organisation
• Ability to understand and analyse complex systems spanning mechanical, electrical, software and networking domains
• Strong problem-solving and analytical capabilities
• Excellent communication and customer-facing skills
• Highly organised with a structured and process-driven approach
• Strong IT skills
• Understanding of systems thinking and system-level problem solving
• Ability to work effectively within a small, multidisciplinary engineering team
• Strong attention to detail and configuration management practices

It would be great if you also have

• Experience within maritime, automotive or aerospace sectors
• Experience working with autonomous or robotic systems
• Knowledge of communications networks including CAN, IP and Serial protocols
• Understanding of RF communications, MANET, 4G/5G and satellite communications
• Basic electrical engineering skills, particularly low-voltage vehicle systems
• Experience supporting customers through remote support technologies

How you’ll work

• Take ownership of technical issues from investigation through to resolution
• Work collaboratively across engineering disciplines
• Communicate clearly with customers and colleagues
• Maintain accurate records and documentation
• Apply a structured and methodical approach to problem solving
• Balance customer needs with engineering priorities
• Continuously identify opportunities for improvement
• Deliver high-quality work with attention to detail
• Support colleagues and contribute positively to team success

• Work on cutting-edge autonomous and maritime technology
• Join a collaborative, multidisciplinary engineering environment
• Influence product improvements through direct customer feedback
• Develop expertise across software, systems, electrical and mechanical engineering
• Work on challenging technical problems with real-world impact
• Be part of a company delivering advanced technology for defence and commercial applications
• Access opportunities for professional growth and development

What we provide:

• 25 days holiday per year, plus paid bank holiday
• After two years’ consecutive service, one additional day’s annua leave up to a maximum of five additional days annual leave
• Holiday buy/sell, up to five days per calendar year
• Flexi working, core hours 10:00 to 15:00, subject to departmental requirements
• Private Medical Insurance with optional family cover
• Pension scheme with a 5% employer contribution, there is no cap on the employee contribution level
• Life assurance 3x salary
• Group Income Protection
• Health Care Cash Plan
• Cycle to Work Scheme
• Electric Car Scheme
• Employee Assistance Program (EAP) providing mental health and wellbeing support
• Professional membership reimbursement, * Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme

Ability to commute/relocate:

• Fareham, Hampshire: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Have you lived in the UK for 5 years or more?
• Which of the following data or communication networks have you worked with?