Google Workspace Architect / Senior Administrator

• Administer and support the Google Workspace environment.
• Manage users, accounts, access, and application settings.
• Resolve Level 2 Google Workspace incidents and service requests.
• Support Gmail, Google Meet, Drive, Chat, Docs, Sheets, Slides, and related services.
• Handle incidents and requests through ITSM tools such as Remedy.
• Respond to application-specific user requests and escalations.
• Investigate recurring issues and identify technical knowledge gaps.
• Support Google case management and vendor escalation where required.
• Produce basic service and operational reporting.
• Identify ITIL/process gaps and contribute to service improvements.
• Support knowledge transfer and handover to support technicians.
• Coordinate with adjacent teams covering Microsoft 365, email, and network infrastructure where needed.

The role requires strong hands-on knowledge of Google Workspace administration, Gmail, Meet, Drive, Chat, Docs, Sheets, and Slides, together with experience handling Level 2 incidents, service requests, ITSM processes, and user escalations., * Advanced hands-on experience with Google Workspace administration.

• Strong knowledge of Gmail, Google Meet, Google Drive, Google Chat, Docs, Sheets, and Slides.
• Proven experience resolving Level 2 Google Workspace incidents and requests.
• Strong user-support and troubleshooting experience.
• Experience with ITSM incident and request management, preferably Remedy.
• Good understanding of Google Workspace application and service management.
• Basic understanding of Microsoft 365, global email services, and network infrastructure.

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.