IT Service Manager (User Experience & Software Ass

If the answer is yes, IT Service Manager (User Experience and Software Assets) could be exactly what you’re looking for., As the IT Service Manager (User Experience and Software Assets), you’ll help make sure our software and licensing services are well managed, cost effective and easy for colleagues to use. You’ll work with teams across the NSPCC and with external suppliers to improve software services, reduce risk, and support the organisation’s goals.

This role plays a key part in helping colleagues and volunteers access secure and reliable software. You’ll contribute by:

• Managing software assets and licences across the organisation.
• Reducing software risks through effective lifecycle and vulnerability management.
• Improving services, processes and value from technology investments.

What will I be doing as an IT Service Manager (User Experience and Software Assets)?

In this role, you’ll lead the day-to-day management and improvement of software asset and licensing services. You’ll work closely with colleagues, suppliers and technology teams to ensure software remains secure, supported and provides good value. You’ll have the opportunity to improve how software is managed across the organisation and help colleagues get the tools they need to deliver vital services.

• Manage the organisation’s software assets, licences and related services.
• Work with suppliers to manage renewals, contracts and licensing arrangements.
• Support software release, patching and end-of-life processes.
• Maintain the Definitive Software Library and related management tools.
• Identify opportunities to improve services, reduce costs and strengthen compliance., As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

We’re looking for someone with experience managing software assets, licences or technology services. You’ll be comfortable working with a range of stakeholders, using information and insight to support decisions and service improvements. You may have gained this experience in software asset management, service management, supplier management or a similar role.

• Experience managing software assets, licences or software lifecycle activities.
• Experience working with suppliers and managing contracts or service performance.
• Experience identifying opportunities to improve services or reduce costs.
• Knowledge of IT service management and working within an ITIL environment.

Any one of our people will tell you that a huge reward in itself is making a difference to children’s lives. But we know it’s a competitive world, and it’s important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years’ continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service.
• Pension - flexible, tax-efficient pension schemes.
• Life assurance scheme - life assurance of one times salary, or five times salary for pension scheme members.

Join us and make a difference. You’ll grow, develop your skills, and help change children’s lives for the better.

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we’re working to end child abuse and neglect for good.

Our Technology and Data department makes sure our systems, technology platforms and products are secure, reliable and easy to use for our people, helping us support children and young people across the UK.

From protecting sensitive information to helping colleagues access the tools they need every day, our team plays an important role in enabling the NSPCC’s work.

If you’re passionate about using technology to support people and create positive change, we’d love to hear from you., At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.