IT COORDINATOR

The IT Coordinator will be at the frontline of innovation for our global team. This isn’t just logging tickets - it’s delivering world-class tech support in a high-octane media business. Whether you’re troubleshooting in person or resolving complex requests virtually, you’ll own the end-to-end tech experience, mastering a diverse stack of cutting-edge tools in an environment that never stands still., * Take ownership of support requests, ensuring they are logged and updated in appropriate systems.

• Configure and build end-user devices in a timely fashion for deployment at scale. This includes: MacBooks, PC’s, and more.
• Carry out day-to-day maintenance, administration, and support on end-user accounts, devices, and experience.
• Assist with Media Ingest, Asset Optimization, and Server Management.
• Own the end-user experience from onboarding to offboarding.
• Provide ORG-wide, white-glove support.
• Inventory Management - ensuring inventory (both hardware and software) is kept up to date.
• Contribute to our growing IT knowledge base by updating both department and end-user documentation.
• Collaborate with the UK Tech Ops team on system updates, cybersecurity best practices, and organization-wide IT projects.

Skills matter, experience is useful, attitude is everything.

• ITIL Foundations
• Strong troubleshooting skills and experience providing end-user support in a Hybrid Environment.
• Recent experience working in an IT support role (preferably in media or tech).
• Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP).
• Familiarity with Post Production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud.
• Familiarity with ticketing and project management services: FreshService and Asana.
• Experience with macOS, Windows, iOS, and Google Workspace.
• Experience with Google Meet and Neat conference room equipment.
• Familiarity with Mobile Device Management platforms: Iru (formerly Kandji) and Manage Engine.
• Focused and committed to providing excellent customer service and taking pride in managing support requests through to resolution.
• Ability to translate complex technical concepts into clear, actionable instructions for non-technical end users.
• Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect.
• Enjoys working hard in a fast-paced environment and open to change. Able to shift gears easily and able to learn quickly when facing new obstacles.
• Able to build rapport quickly with end users from all different levels of the organization. Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably.
• Uses time effectively and makes informed judgements on what to prioritize.
• Able to work effectively independently and as part of a team.
• Being resourceful - deal with ambiguity and use what’s at hand to overcome obstacles.

Candidates must have unrestricted work authorization to work in the United States.

We’re probably the biggest studio you didn’t know was fueling your favorite content. We’ve been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realized). We’re proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business.